CJDR - Service Advisor

Employer
Garavel Chrysler Jeep Dodge Ram
Location
Norwalk
Salary
Competitive
Posted
Jun 09, 2018
Closes
Jul 07, 2018
Industry
Automotive
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Job Description As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the driveline to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Our mission at Garavel Auto Group is "to enhance the car ownership experience of as many people in our community as we are able." Whether that means repairing a car, providing parts for it, or selling one - we provide services that reflect what our customers want. This service is to be provided by the best team that we can build.

The pace of our business has quickened and we are looking for talented, hard workers. Hire for attitude, train for skills, that's one of our mottos.

We believe in treating our employees with respect. We believe in treating our employees right. If you're the right fit for our culture, you'll grow and gain with us.

What We Offer

* Employer paid Medical Insurance
* Employer paid Dental Insurance
* 401k program with company match
* Employee vehicle purchase program
* Employee discounts on parts and service
* Weekly pay periods
* Paid Holidays
* Employer paid lunches every Saturday
* Voluntary Life and Disability Insurance
* Voluntary AFLAC Supplemental Coverage

Essential Duties

* Ensure the customer receives excellent customer service and service repairs. Advises customers about necessary service for routine maintenance.
* Coordinates with Service Technicians and Service Manager to ensure the repair is properly done during the first visit and is completed on time.
* Provides accurate advice to customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
* Prepare, schedule and track repairs orders with labor rates and hours in mind to ensure best possible costs efficiencies
* Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
* Explains the work performed and the repair order charges to the customer.
* Ensure the customer concerns and complaints are addressed in a prompt and effective manner, with a genuine sense of interest and in accordance with the Service Department and dealership guidelines.
* Establishes excellent relationships with customers to encourage customer satisfaction and customer retention.
* Advises customer on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
* Provides a complete and accurate written cost estimate for labor and parts.
* Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
* Provides exceptional customer satisfaction standards and follow up with customers to confirm customer satisfaction.
* Provide accurate tracking of expenses and revenue for the Service Department
* Maintain knowledge of industry and product innovations that bring value to our customers.

Requirements/ Experience

* Minimum of two years of Service Advisor experience at an auto dealership or repair shop.
* Exceptional customer service skills
* Excellent verbal and written communications skills.
* Ability to explain complex automotive repairs to customers in a manner that makes sense.
* Strong organizational skills.
* Superior time management skills.
* Ability to work well with Service Technicians.
* Experience in a fast-paced environment.
* Valid Driver's License
* Clean driving record
* Maintain a professional appearance.
* Regular Attendance
* Willing to submit to a pre-employment background check & drug screen

Physical Demands:

* Ability to continuously stand or walk.
* Ability to bend, squat, climb stairs and lift frequently
* Ability to lift up to 25 pounds occasionally.

Garavel CJDR is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V