Field Supervisor

U.S. Security Associates, Inc
Jun 08, 2018
Jul 06, 2018
Employer Type
Direct Employer
Employment Type
Full Time
Job Description


Responsible for supervising after hours operations, conduct site checks and training of employees in accordance with Post Orders, Work Orders, Company Policies and Procedures.


  • Supervise field employees to include initial training, counseling/guiding, either verbal and/or written communications
  • Ensure the delivery of high quality customer service through regular contact with clients; evaluates service quality and initiates corrective action as necessary
  • Review daily schedule at the beginning of the watch; document any changes to daily schedule, additional details, special events, work orders and advise Scheduler and Operations Manager accordingly; assist with scheduling/staffing all vacancies while on duty
  • Provide written reports and/or logs to pertaining to daily activities during the shift; ensures all client and employee concerns must be reported
  • Report status of No call/No show to Director of Operations/Operations Manager and Human Resources and note employee's attendance calendar
  • Complete and conduct Performance Notifications pertaining to commendations and areas requiring improvement in a timely manner ensure submission to Human Resources
  • Provide written recommendations with supporting documentation for promotion, transfer, reassignment, suspension and termination of employees to Human Resources for review and approval
  • Ensure well-trained employees cover all accounts (by Shift)
  • Complete investigations with written recommendation to Director of Operations/Region Vice President or Operations Manage pertaining to employee or client issues
  • Attend scheduled supervisor's meetings as required; carry supervisor's Box and Post orders book while on duty
  • Implement and adhere to all company policies and procedures
  • Review employee attendance reports for accuracy
  • Special projects and/or reports as assigned by Director of Operations/Operations Manager
  • Ensure the delivery of high quality customer service through regular contact with clients; evaluates service quality and initiates corrective action as necessary
  • Perform additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives


  • High School Diploma or equivalent required. Bachelor's Degree preferred.
  • Minimum of 1-3 years of experience in the military or security industry.
  • Must have working knowledge of Windows XP and Office. AS400 knowledge is a plus.
  • The ability to travel to visit current and prospective client sites is required.
  • Must be skilled in developing and maintaining customer and employee relationships.

Must be able to work in a fast-paced working environment.


  • The successful candidate will have the ability to lead and develop an effective team.
  • He/she must be customer service oriented.
  • He/she must effective decisions in a timely manner under changing conditions.
  • The successful candidate will be emotionally stable and remain thoughtful and calm under pressure

    Position based at branch office. Requires the ability to work in a fast-paced, multi-faceted environment.

    All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Company Description U.S. Security Associates, the market leading and wholly owned American safety and security services providers, with locally-responsive offices providing premier national security services and global consulting and investigations to customers in a range of industries.

Recognized for world-class customer service, leading-edge technology, and an enterprise approach to risk management, USA offers optimized security solutions to meet specific customer needs. USA is committed to building quality security and risk management programs that are Safe. Secure. Friendly.

USA's investment in a culture of excellence is reflected not only by BEST Awards from the Association for Talent Development, consistent ranking on the Training magazine Top 125, and technology-driven quality management system but also by the award-winning customer service delivered by the company's leadership team and security officers on a daily basis.

USA employs over 50,000 security professionals with diverse expertise and insight, ranging from entry-level security officers to some of the industry's best talent, from law enforcement, military and corporate security backgrounds.

We raised the bar for quality management with the help of a patented suite of integrated technologies that drive quality and accountability in our security service delivery processes. Cutting-edge technology is behind many of our proudest achievements, including top security company ranking for training, recognition for world-class customer service and technology-driven quality management system.

Today, U.S. Security Associates serves 5,300 clients in a wide range of markets and environments. We provide local responsiveness, national security services, and global consulting and investigations, wherever clients need Safe. Secure. Friendly. US Security Associates will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.

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