Part Time Customer Assistance Representative. - Crown Heights

Employer
Enterprise Rent-A-Car
Location
Brooklyn
Salary
Competitive
Posted
May 18, 2018
Closes
Jun 04, 2018
Industry
Accounting
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Job Board
NYCityWorks.com
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branches.

This part time position based in the offices located throughout Brooklyn. Our goal is to place employees as close to home/school as possible as well as fulfilling our staffing need.

Maximum of 25 hours a week
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
  • Must be at least 18 years of age
  • Must have two years of college experience OR two years of customer service experience
  • The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be willing to work a maximum of 25 hours a week within Enterprise business hours.
  • Aside from religious observation, must be able to work the following schedule: Sunday 9am-1pm, Monday 7:15am-12pm, Tuesday Off, Wednesday Off, Thursday 7:15am-12pm, Friday 7:15am-12pm and Saturday 9am-1pm
  • Must be able to read, write, and speak English.
  • Must live within a one hour commute of the location.