On Call - Customer Service Rep

Employer
Edible Arrangements
Location
Wallingford
Salary
Competitive
Posted
Apr 22, 2018
Closes
Apr 24, 2018
Role
Marketing
Industry
Computer
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Edible International is the global headquarters for Edible Brands??, the leaders in premium fresh fruit products, including fruit bouquets, chocolate Dipped Fruit???, fruit beverages, fruit salads and more. We believe in creativity and imagination, and have an entrepreneurial spirit that has brought us tremendous success. Our Headquarters staff strives to support our Franchises, who WOW our Guests every day with products that bring happiness to all of life's occasions.

We're looking for Customer Service Representatives to handle incoming requests from our guests through various channels, such as live chat, email and phone. When answering inbound calls, you will take ownership of the call by taking the appropriate next steps such as entering a telephone order or by assisting a guest to answer order questions. If performing Live Chat, you will work directly with our guests through computer based web systems. You will provide guidance with website navigation and promote sales through product and information look-up.

If you love???
  • Promoting customer service excellence with current and new guests
  • Having conversations with people
  • Learning new things and finding creative ways to solve problems
  • Fast-paced work environments (in fact you thrive in them)
Then this job is for you! Customer service experience is a plus, but not a requirement.

Duties and Responsibilities:

• Receive and respond to inbound live chats by assisting our guests with online purchases and website education
  • Deliver excellent customer service while managing multiple chat sessions simultaneously
  • Provide accurate responses to questions regarding EA products and/or order history
  • Manage customer inquiries by inserting links and standard text
  • Use up-sell and cross-sell techniques to promote sales
  • Educate/Train a wide range of guests on how to navigate our website
  • Contribute to team goals by improving response and resolution times and guest satisfaction ratings
  • Answer incoming calls, including inquiries on order status, product size and price clarification, and placing telephone orders

    Job Requirements

    • Excellent verbal, written and interpersonal communications skills
  • Proper use of professional business grammar and punctuation as well as excellent keyboarding skills
  • Ability to hold several web chat conversations simultaneously that are seamless to our guests
  • Excellent customer service skills (including but not limited to: friendly, courteous, and helpful)
  • Demonstrated ability to deal with change and be a team player
  • Ability to work in a fast-paced, frequently changing environment
  • Professional in dress and demeanor
  • Excellent attendance habits
  • Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
  • Must be available to attend our PAID training session held on-site

    OVERTIME based on availability during our peak holiday periods
Compensation is $10.10 per hour.

We are proud to be an EEO employer. Applicants for employment are considered without regard to race, sex, color, national origin, religion, age, disability, sexual orientation, gender identity or expression, marital status, uniformed service, genetic information, citizenship status, or any other protected class under applicable federal, state, or local law.

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