North America Sales Transaction Support (STS) Client Advocate

Employer
IBM
Location
Armonk
Salary
Competitive
Posted
Apr 09, 2018
Closes
Apr 27, 2018
Role
Marketing
Industry
Service
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
**Job Description**

The North Americas STS Client Advocate has responsibility to develop, implement and lead programs to drive client and seller advocacy across USA and Canada related to Quote to Cash processes and support. This role will co-lead the Americas Client Advocate management system along with the LA STS Client Advocate which could include customer and seller focus groups. This role will interface with the IBM Client Advocacy Office and manage STS Client Advocacy related projects and programs. The STS Client Advocate will analyze Net Promotor Score and internal Seller satisfaction surveys to identify and address systemic issues and implement actions to resolve and prevent client issues. They provide functional program development, planning, guidance and support to ensure that business objectives are met which could include other projects as assigned. They influence and advise management and other professionals on strategic and tactical decisions. They analyze complex or new situations and implement solutions or develop new approaches, procedures or processes including what external entities are doing to be the BEST support organization in client and seller advocacy. This role will collaborate in a guild with other GEO Client Advocates.

Candidates could be located in Armonk NY, Raleigh NC, Atlanta GA or Markham Canada.

**Required Technical and Professional Expertise**

+ Ability to work with Stakeholders and manage expectations and priorities.

**Preferred Tech and Prof Experience**

? Strong collaboration skills, negotiation skills

? Thought Leader who challenges the status quo throughout the organization.

? Ability to work with Stakeholders and manage expectations and priorities,

? Excellent verbal and written skills,

? Ability to influence the organization without formal authority and hold your ground in face of divergent opinions,

? A team player with a ?can do "attitude?

? Strong Facilitation (e.g. Workshop or training sessions) skills,

? Strong Change Management, Project and Program/Portfolio management skills

? Deals well with ambiguous situations and is self-directed.

? Prove experience working directly with clients and sellers to develop, design and lead client advocacy programs

? Insights into what other companies execute to drive client advocacy

? Experience with Medalila and NPS framework

**EO Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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