Program Coordinator

KLX Inc.
Oct 13, 2017
Oct 22, 2017
Employer Type
Direct Employer
Employment Type
Full Time

Under limited supervision, coordinates ad-hoc sales activities such as timely submission of quotes, order management, on-time shipping of products and related after-sales activities. Providing necessary support to manage contractual business. Grow the assigned customers' revenue and product gross margin in accordance with (or in excess of) the defined sales goals and maintain highest quality and service standards.


* Quotations - day-to-day operations for stock and non-stock items: includes sourcing, quoting of alternate product, up-selling and offering new product lines; Capturing of quote activity in material management system; Systematic follow-up of quoted items with the customer and measurement of quote-to-order ratio; liaise with the Program Manager/Group Program Manager to provide necessary support for LTA requests

* Order administration - Contract review, order entry and acknowledgement to customer; Forward-looking order book review / manage shipment schedules / follow-up and expediting actions internally and with vendors when required; Shipping and logistics support; Contract administration (where applicable): Mitigate margin erosion, ensure inventory pipeline health and that contract-related KPIs are met; Monitor customer-relevant performance data and drive continuous improvement; respond to customer-supplied data

* Discrepancies / Return material - Verification of customer claims with functional departments (Accounting, Quality Assurance, Operations, etc.); Handling of Return Material Authorizations (RMA) and efficient defect management with the customer; Implementation, follow-up and report-out of corrective actions towards Sales Manager and customer

* Business Development and Communication - Maintain and create a professional yet personalized relationship with assigned customers; Work close with strategic account leadership as well as other internal KLX functions to identify new business opportunities; support large contract proposals with determined duration and obligations to hold inventory, attain defined service levels, etc. ensuring submission of competitive bids leading to an increase quote hit rate and contract business; Capture important customer-related information and opportunities in the Customer Relationship Management (CRM) tool; Drive all actions to achieve the monthly, quarterly and annual revenue and margin goals; Identify opportunities for new product & services supplies such as tooling, lighting and other commodities as applicable

* Support leadership to establish strategic business plans - Support strategic account leadership constructing a full profile of customer's overall corporate strategy, operating priorities, and major marketing initiatives/timetables; Help to obtain and forward useful competitive intelligence; Understand key elements of relevant supplier measurement programs maintains detailed knowledge of the company's products and value added services; Assist KLX management to formulate, implement and execute account strategies and marketing plans


* Bachelor degree in Business Administration, Engineering or related fields

* 4-6 years experience in aerospace hardware sales and/or customer service

* Knowledge of Aerospace/Aviation industry

* Outstanding communication skills, verbal and written

* Proficiency in numeric reasoning and mathematical skills

* Proficient knowledge in all MS Office (Excel,Word, Outlook, Powerpoint, etc.) applications

* Able to think and act strategically


* Strong customer service background and sales goal orientation

* Detail-oriented

* Excellent presentation skills

* Ability to fluently read and speak German, Spanish, and/or Russian

* Knowledge of supply chain management

* Excellent project management and organizational skills

EOE/Minorities/Females/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. SDL2017