Merritt Staffing

Project Coordinator

Location
Norwalk, Connecticut
Salary
$20.00 Per Hour
Posted
Oct 04, 2017
Closes
Oct 23, 2017
Ref
1-7161
Role
Marketing
Industry
Technology
Employer Type
Recruiter
Employment Type
Contract
Hours
Full Time

Responsibilities

"              Provide superior phone, email, and chat based product support to clients via inbound and outbound activity

"              Deliver advanced product support and respond to general customer service inquiries from both internal and external customers

"              Escalate technical issues to the proper resources as appropriate

"              Maintain client activity database to monitor account activity

"              Coordinate mass e-mail invitations as required by clients, including spreadsheet management

"              Program online surveys on behalf of clients and internal resources as assigned

"              Quality assurance testing and processing of online surveys

"              Make recommendations for product, process and policy improvements

"              Maintain the highest levels of professionalism at all times, including when interacting with clients and when interacting with your colleagues

"              Devote your full time energies to as your sole business endeavor

"              Take initiative in your areas of responsibility, treating as if it was your own business-and in many ways, it is