Clinical Account Specialist - Connecticut / Upstate, NY - Biosense Web

Johnson & Johnson
Aug 12, 2017
Sep 09, 2017
Employer Type
Direct Employer
Employment Type
Full Time
Johnson& Johnson's Cardiovascular & Specialty Solutions (CSS) Groupwithin Medical Devices is recruiting for a Clinical Account Specialist, forBiosense Webster located in the Connecticut / Upstate New York area. The CSS Group consists of six diversebusinesses including Acclarent, Advanced Sterilization Products (ASP), BiosenseWebster (BWI), Codman Neuro, Mentor, and Sterilmed. The CSS Group serves adiverse base of customers in Ear, Nose and Throat (ENT), Infection Prevention, Cardiovascularand Electrophysiology (EP),Neurovascular and Neurosurgery, Surgical and Non-SurgicalAesthetics, and Reprocessing.

Biosense Webster is the global leader in the science of diagnosingand treating heart rhythm disordersand one of the fastest-growing businesses within Johnson& Johnson. Learn more at Biosense Webster at ">>

* The Clinical Account Specialist (CAS) will provide expert clinicalproduct and technical assistance and training to physicians and EP Lab Staff onthe effective use of BWI's systems and catheter equipment (e.g., The CARTO?System and associated software modules and RF generator) during case procedureswithin an assigned geography, and in a manner that leads to meeting andexceeding business goals.

* Educate customers on all BWI products to optimize effective usageby providing technical and clinical information and in-service trainings.

* Collaborates with peers to share best practices to increase valuefor customers.

* Use consultative selling techniques to identify potential salesopportunities within the account.

* Creates awareness of BWI solutions and facilitates Territory SalesManager (TM) contact with the key decision makers to drive incrementalbusiness.

* Maximize customer case support capability through proper planningand scheduling techniques.

* Drive collaboration and maintain consistent, open lines ofcommunication across the assigned responsibilities with the local team/Pod(i.e. TM and other CAS), as well as the support team (i.e. Ultrasound CAS, FSE,RBD) and other internal and external partners.

* Develop and share best practices with US Field Sales and Servicecolleagues and internal partners.

* Develop and grow mutually beneficial customer relationships withinand beyond the EP lab, including, but not limited to physicians, nurses andtechnicians, clinical and hospital administrators and staff.

* Stay current on company products instructions for use (IFU), bestpractices and technical troubleshooting, as well as relevant scientific clinicalliterature and new product information.

* Prioritize and appropriately respond to requests in a high-stressenvironment.

* Maintain composure and problem solving focus during stressfulinteractions.

* Engage in diagnostic dialogue with multiple internal and externalbusiness partners and stakeholders, and formulate solutions based on dialogueand input gained during session.

* Provide mentoring for new BWI commercial team members asrequested.

* Respond daily to requests by email and voicemail from customers,practitioners and partners.

* Additional duties include performing administrative work,including managing account documentation, compliance training requirements,expense reporting, and Company system input.

* Maintaining Safe Fleet standards according to Companyguidelines.

* Responsible for communicating business related issues oropportunities to next management level.

* Responsible for ensuring subordinates follow all Companyguidelines related to Health, Safety and Environmental practices and that allresources needed to do so are available and in good condition.

* Responsible for ensuring personal and Company compliance with allFederal, State, local and Company regulations, policies, and procedures.

* Performs other duties assigned as needed.


* A minimum of aBachelor's degree, or 4 years of relevant professional work/military experience

* A minimum of 2 years ofclinical or technical work experience in a patient care or hospital environment,or completion of the Company's ACAS program

* A valid Driver's License

* Will be required tomaintain advanced clinical knowledge of cardiac ablation and cardio imaging,technical knowledge of EP technology, advancements, and the businesslandscape.

* Maintain clinicalknowledge of healthcare industry, disease states, and therapeutic andinstitutional trends.

* The ability to travelrelated to this role is required. Must be willing and able to travel upto 40% overnight locally, regionally, and nationally, sometimes on short notice.

* Position requires sitting for extended periods of time, working ina hospital laboratory setting, attending live patient cases, and wearingprotective gear (i.e. lead aprons), and willing to work variable hours to meetpatient needs

* May be required to liftup to 60 lbs.

Strongly Preferred:

* Electrophysiology/CathLab or EP/Cardiovascular Device Industry experience.

* Maintaining at least oneof the following industry certifications ? CEPS (IBHRE), RCES/RCIS

* Experience working withhighly complex technical systems and/or working in a critical patient caresetting.

* Effective and timelycommunicator with co-workers and all levels of patient care team.

* Self-starter whoperforms well with autonomy and can be flexible in a dynamic work environment.

* Problem solver who canthink critically in high pressure environments.

* Receptive toconstructive feedback and collaborates and works well in team environment.

* Able to take largeamounts of data and translate information into actionable insights

* Hunger for learning andbuilding new skills

Be VITAL in your career. Be seen for the TALENTyou bring to your work. Explore opportunities within the Johnson & JohnsonFamily of Companies.Posted by StartWire