Windows Server Engineer

Axelon Services Corporation
Aug 13, 2017
Aug 21, 2017
Employer Type
Direct Employer
Employment Type
Full Time
Windows Server Engineer (ONSITE)

Tarrytown, NY

3-6 Months temp to Perm (Contract is for at least 3 years)

Interviews: 1st will be over the phone. 2nd will be in person or via Skype video for non-local candidates.

MUST HAVE: Windows Server and VMware experience. A nice to have would be SCCM 2012, Windows Server 2016 and VBlock experience.


* Delivers second level remote hardware and software support services to clients to resolve product use and multi-product/platform problems, and/or questions relating to enterprise systems, networks and application software, as well as desktop applications that are beyond the scope of the client's first level help desk support function.

* Provides referrals and/or dispatches to other service providers to ensure that client's service level and technical requirements are met.

* Provides alerts and situation status information to both client and Client management.

* Coordinates critical customer issues as well as new product and/or system implementations.

* Prepares and approves technical documentation and ensures that technical and customer documentation is clear, accurate and complete.

* Identifies training needs.

* May develop and conduct training sessions for other analysts and customers.

* May lead teams of analysts on defined projects.


* Responsible for supporting and maintaining the Microsoft Windows Server Operating system, Microsoft Active Directory, and the Virtualization technologies in the environment.

* This includes planning for and responding to service outages and other problems, and being a Tier 3 escalation point for moderately complex server problems beyond the knowledge of other technical support staff.

* Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.

* Takes responsibility for potential or desired follow-up services or problem escalation.

* Fully qualified server engineer.

* High degree of troubleshooting.

* Self-starter needing some guidance from the team lead


* Provide hands-on support and engineering work in the Windows 2008/2012 server environment

* Provide hands-on support and engineering work in the VMware 5.5 environment

* Configure, manage and maintain a VBlock Converged Infrastructure environment

* Some Knowledge of Datacenter infrastructure including Cisco UCS, EMC, vBlock, VMware and Windows Server

* Deliver patches and updates to the VMWare vSphere platform management systems including, but not limited to vSphere Hypervisor (ESXI), vCenter Management Toolset, and VMWare Tools

* Coordiate implementation of VBlock patches by working with 3rd Party vendors to ensure updates are current

* Develop and Establish automated corrective actions for server problems where possible

* Participate in On-call after-hours support schedule for server systems to be performed on a rotational basis

* Review all job aid documentation and follow all step-by-step instructions to ensure work adheres to the customer requirements

* Adherence to change and incident management processes.

* Work the incident queue to troubleshoot and resolve L3 tickets

* Close all support requests tickets in a timely manner with a focus on customer satisfaction and SLAs

* Submit RFCs for all changes made in the environment, following documented detailed oriented procedures

* Maintain current documentation for all processes and procedures

* Good verbal and written communications

* Communicate effectively with customers, peers and supervisors

* Work on project requests and ensuring the Windows management team is kept informed of all project requests that are received.

* Focus to ensure all projects are completed on time and within budget


* Interact with internal customers to resolve issues, respond to requests and understand business requirements in order to optimize the computing environment

* Deliver Microsoft operating systems (OS) and Microsoft application patches

* Work with vendors as necessary to implement and maintain enterprise technologies

* Familliarity with Windows Server 2016


* SLAs

* Client Satisfaction


* Excellent verbal and written communication skills, able to effectively interface with clients, colleagues, and stakeholders

* Ability to deliver high quality and accurate work

* Ability to work in a time-sensitive environment

* Possesses the logic required to analyze and resolve highly complex technical and business problems

* Strong organization and time management skills

* Strong data gathering and research skills

* Can act as a resource for colleagues with less experience

* Team player


* Experience supporting Enterprsie VBlock environment

* Adhering to ITIL industry standards

* Worked in an Healthcare Environment with strict Pharmaceutical Industry Compliance Requirements


* 5 years minimum IT experience

* Familliarity with Windows Server 2016

* 5 years minimum experience in an enterprise server environment with both administration and problem resolution of Microsoft Windows Server 2008 and above required

* 3 years minimum working with VMWare products.

* Experience supporting a large VMware environment

* 2 years minimum experience working in VBlock environments

* Knowledge of ITIL processes and experience adhering to them in a production environment

* Windows Server 2008/2012 Active Directory management including DNS, GPO expertise required.

* Professional attitude, appearance and communication skills required

* Management of a large VMWare and Windows 2008/2012 environment



* Service Delivery Manager

* O/S Delivery Manager 1


* PMO staff

* Client Management Team

* Client technical staffPosted by StartWire