Residential Specialist/Associate Counselor

Bronx, New York
Jan 26, 2017
Mar 27, 2017
Employer Type
Direct Employer
Employment Type
Full Time

Essential Job Functions

  • Respond to and Conduct hotline interviews and present to Administration for approval.
  • Provide warm, compassionate welcome to new residents.
  • Complete necessary admissions paperwork.
  • Provide initial orientation to program.
  • Conduct recreational activities and accompany residents on field trips, as assigned.  Assist in special on-site events.
  • Provide childcare and actively engage with residents.
  • Assist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance center, and housing referrals.
  • Provide administrative support in areas of office coverage, telephone, and clerical work.
  • Distribute donations and supplies to residents.
  • Conduct room checks.
  • Perform light maintenance/housekeeping responsibilities.
  • Assist in providing security coverage including building rounds; distribute room keys to residents.
  • Maintain a log of visitors entering and exiting the premises and record all unusual incidents per established procedures.
  • Function independently in times of facility coverage including responsibility for appropriate action in crisis situations per agency procedure and make necessary phone calls as needed.
  • Provide shift summaries.
  • Meet with Shift Supervisor for individual and group supervision.
  • Participate in monthly staff meetings and training seminars conducted to enhance and develop one’s skills.
  • Conduct support groups.
  • Conduct regular scheduled rounds to ensure safety and therapeutic availability.
  • Read and update the residents and staff log books daily.
  • Monitor the daily room availability and conduct the necessary outreach.
  • Meet with assigned case manager on a regular basis to assist in assigned tasks.
  • Maintain progress notes for each resident, documenting assistance provided.
  • Perform other duties as assigned by Shift Supervisor.
  • Education

  • Bachelor Degree or Associate Degree in Human Services or related field working towards a Bachelor’s Degree
  • Experience

  • At least three (3) year of service delivery experience in the Human Services field.
  • Must possess experience in, or a potential for, delivering a variety of human services to adults and children, preferably in a residential setting. 
  • Demonstrated sensitivity and experience with and/or knowledge of domestic violence within and against disenfranchised communities including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with mental health issues.
  • Required Skills

  • Employee must be computer-literate and must have knowledge of Microsoft Office applications.
  • Physical Requirements

    Indoors; Outdoors; disease or infections free; hearing; talking; walking; sitting; using hands on objects, tools or controls. Occasionally lift and or move up to 25 pounds.  Other job characteristics – need to be exact or accurate; repeat same task.

  • Excellent written and verbal skills required.
  • Possess Customer Service Skills.
  • Must have ability to be flexible with schedule as needed.
  • Must be knowledgeable and sensitive to DV issues.
  • Bilingual a plus