Office Coordinator, ECMP

Eastern Connecticut Health Network
Oct 18, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time

Assists the Practice Manager and support staff in the daily activities of the Physician Practice. Coordinator is responsible for performing receptionist and clerical services. Has the ability to identify problems and recommend solutions. This position utilizes communication/interpersonal skills to establish and maintain cooperative relationships with patients, families, physicians, vendors, and staff. Reports to the Practice Manager.


* High School education required.

* Associates Degree, or higher, preferred.


* Minimum 2 years experience in a professional or medical office.


* Working knowledge of medical billing/insurance.

* Ability to use independent judgment to solve problems.

* Excellent verbal/written communication skills.

* Basic knowledge of Microsoft Office suite applications to include Word, PowerPoint, Excel and Outlook.

* Working knowledge of electronic medical record a plus.


* Performs front desk duties, including but not limited to, patient check in, demographic and insurance verification. Scans insurance cards and license.

* Assures the timeliness of the roll over to and from the answering service, daily.

* Answers telephones and schedules appointments. Takes and relays accurate messages.

* Provide effective coordination of patient appointment and billing, including the oversight and updating of patient schedules, resolution of appointment-related issues, and coordination of front desk staff assignments and workflow.

* Performs patient pre-certifications, where necessary.

* Adheres to all encounter and payment audit trail processes (recently revised in October 2011).

* Assists Practice Manager with encounter form tracking and the correction and resubmission of encounters with errors.

* Provides input on the need for ordering of office supplies.

* Assists in gathering/organizing data for practice which could include, but is not limited to patient/provider information, billing data, and other quality indicators.

* Informs the Practice Manager of any operational problems and handles matters not requiring executive disposition.

* Responsible for the adherence to EMR Meaningful Use Core Requirements as they relate to front desk functions.

* Reports on daily workload and productivity levels. Assists with implementation of policies and procedures related to front office functions.

* Ensures positive customer service atmosphere and interactions in reception area.

* Investigates and resolves customer complaints in the absence of the Practice Manager.

* Schedules appointments accurately and completely. Verifies if patient is new or existing. Advises patient/client if any preparations or instructions associated with scheduled exam.

* Prepares charts for the following day's appointments with correct paperwork. Performs updates as needed. Checks notes in computer system to advise patient or provider of any special circumstances.

* Checks-in patients for their appointment, insuring all paperwork is completed by patient and updating all information in the software system. Maintains patient confidentiality.

* Discharges patients by entering correct codes and payments into system. Collects appropriate payment/co-payment and documents correctly.

* Handles daily miscellaneous responsibilities while interacting with patients and other co-workers in a caring and respectful manner.

* Follows correct closing procedures.

* Answers phones and responds to all inquiries including requests from physician offices and patients to have medical records sent to other facilities.

* Demonstrates the ability to be flexible, organized and function under stressful situations. Utilizes critical thinking and sound judgment.