Sales Manager - Dolce Norwalk

Wyndham Hotels and Resorts, LLC
Oct 18, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
As the world's largest hotel company, and a leading playerin the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and15 brands in 70 countries-all supported by more than 7,000 associates on sixcontinents. And we know our success is attributable to our associates, abright, talented and diverse group of individuals who embrace our signatureCount On Me! service culture and have a passion for excellence. To learnmore visit us at.

Job Description

Wyndham Hotel Group is searching for a Sales Manager towork at our beautiful Dolce Norwalk property in Norwalk,CT. This position is responsible for generating revenue throughcreative opportunities in group, leisure, government and transient markets. Weencourage an entrepreneurial mindset for our Sales Managers, where they runtheir market as if it is their "own business" and are rewarded competitivelyfor those results. This well-incented position is a primary source tostrengthen Dolce's brand presence and overall value.

Responsibilities will include but not be limited to:

* Manages a designated market territory based on annual room night and revenue target. This includes identifying potential business, negotiating room nights and rate, and closing the deal with a signed contract.

* Actively prospects and solicits new and existing accounts to meet/exceed revenue goals through telephone solicitation, conducting outside sales calls, online bidding/contracting, site inspections, client entertainment, contracting, RFP responses, and written communication. Targets key relationships with customers directly and through other sources including travel industry, CVB, etc. Meets solicitation and maintenance call requirements.

* Maintains Delphi Sales Automation file database with account activity recorded to company standard.

* Works with Conference Sales Managers, other Sales Managers, and Revenue Manager to assure maximum utilization of facility. Prepares weekly sales reports and other departmental reports as designated as well as other correspondence. Includes correspondence to customers and internal departments, internal booking reports, sales activity recaps, pre/post trip reports, Delphi and file maintenance, contributes to hotel's marketing and sales plans and revenue forecasts.

* Participates in daily business review meeting, weekly sales meetings, Dolce & function specific training, mystery shopping and other sales related meetings as required.

* Participates and professionally represents the hotel in industry related professional organizations, trade shows, community events, networking events, and sales trips.

* Develops and maintains knowledge of market trends, competition and customers. Also develops and maintains knowledge of Dolce company hotel and brand products and services, sales policies and SOPs and adheres to those policies and procedures.

* Participates in cross-property selling programs by prospecting for new business from opportunity accounts near property that have outbound potential for other Dolce Hotels and Resorts and partners and supports the overarching strategies of the Global Sales Organization.

* Promotes positive relations with guests, customers, and employees. Handles complaints by following instant pacification procedures ensuring satisfaction.

* Assists with and completes special projects and assignments as designated by the Director of Sales.


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