Customer Service Specialist- Medical Underwriting

New York Life
Oct 18, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
New York Life Insurance Company ("New York Life" or "the company") is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico.

New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2015 operating earnings of $1.875 billion. Total assets under management at year end 2015, with affiliates, totaled $528 billion. New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody's Aaa; Standard & Poor's AA+. (Source: Individual Third Party Ratings Report as of 8/11/15).

Financial strength, integrity and humanity-the values upon which New York Life was founded-have guided the company's decisions and actions for over 170 years.

*Position Summary:*

The Customer Service Specialist must work to achieve the goals of the Medical Underwriting department by working both independently and with other members of the team to provide thorough, efficient and accurate customer service to our Applicants, Third Party Administrators and Underwriters. The Service Specialist will be trained to have a solid understanding of products and systems that support them, and should be able to complete a variety of administrative functions within the team with limited assistance.

*Major Responsibilities:*

Execute and process routine and complex administrative functions, which involve data entry, checking numerous items for completeness and accuracy, and following up by telephone and email for missing information. The function requires exercising individual judgment based on knowledge of related procedures.

Provide service to Administrators, Applicants and Underwriting team members by responding to inquiries and proactively following up on outstanding requirements to minimize application processing time.

Establish high quality customer relationships using informational resources and technical knowledge to respond to external and internal inquiries.

Proven customer service skills - ability to assess customer needs and fulfill in a timely manner.

Excellent oral and written communication skills (telephone, email, letter writing) enabling employee to relay information to internal and external customers accurately and with confidence.

Prepares routine reports for various Administrators utilizing Business Object Reporting System.


* Associates required; Bachelors Degree and/or 2 years business experience preferred.
* Experienced in successfully handling multiple tasks and high volumes of work under strict time deadlines and pressure.
* Ability to work in a paperless workflow environment.
* Attention to detail and strong organizational skills.
* Ability to prioritize and multi-task. Flexibility to assist with Data entry, indexing and other team needs in addition to workload, as needed.
* Strong computer skills and computer usage knowledge; particularly Excel.
* Associate, Customer Service designation is preferred and all team members required to pursue this designation.




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*Based on revenue as reported by "Fortune 500, Ranked within Industries, Insurance: Life, Health (Mutual)," Fortune Magazine, June 15, 2015. See for methodology.

1. Operating earnings is the key measure use by management to track Company's profitability from ongoing operations and underlying profitability of the business. This indicator is based on generally accepted accounting principles in the US(GAAP), with certain adjustments Company believes to be appropriate as a measurement approach ( non GAAP), primarily the removal of gains or losses on investments and related adjustments.

2. Assets under management represent Consolidated Domestic and International insurance Company Statutory assets (cash and invested assets and separate account assets) and third party assets principally managed by New York Life Investment management Holdings LLC, a wholly owned subsidiary of New York Life Insurance Company.

*Date:* Oct 11, 2016

*Location:* Sleepy Hollow, NY, US

*Company:* New York Life Insurance Co

*Job Segment:* Underwriter, Accounting, Data Entry, Insurance, Customer Service, Finance, Administrative

*Nearest Major Market:* White Plains

*Nearest Secondary Market:* New York City d028177dc5b34d9fad7884f1579ce3cd