Sales Customer Service Spec

White Plains
Oct 18, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Job Number: BR

Employment Type: Regular Full-Time

Job Category: Sales

Shift: Daytime

Region: 500 : Sales

Address Line 1: 137 E. Post Road

City: White Plains

State: New York

Zip Code: 10601

Position Summary

The Sales Customer Service Specialist (SCSS) is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office products and services. The role encompasses extensive interaction with customers, over the phone, in-center and out of the center gathering customer data to grow customer spend in the district. The SCSS works with minimal instruction and supervision and interacts on a daily basis with customers, center managers, team members and vendors accomplishing established business objectives.

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

* Grow revenue through customer education of business solutions and product offerings (e.g., Color, Black & White Copy, Signs & Graphics, Holiday and Promotional)

* Use a consultative selling approach in-center and with cross market, key and portfolio accounts

* Project hunt for new business

* Identify and grow new and existing customer accounts using resources available

* Responsible for customer retention/recovery activities

* Manage bid follow up and consult on complex orders

* Implement local marketing programs for district

* Participate in sales blitzes

* Maintain and regularly update customer data base and other systems and reports as required

* All other duties as needed or required

Minimum Qualifications and Requirements

* High School Diploma or equivalent education

* 2+ years of specialized experience in selling or customer support

* Presents personal professional image

* Reliable transportation to the local market to meet with customers, vendors and/or perform other business necessities

* Proven organizational and planning skills

* Proven skills and aptitude to excel in a customer-focused and results -driven environment

* Advanced level of reading, writing and mathematical ability

* Proficient in Microsoft Office tools, including Word, PowerPoint, Outlook and Excel

* For new hires, must meet all FedEx Office employment qualification in force at time of hiring

* For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

* Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities

* Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

* Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members

* Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

* Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

* Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

* Ability, on a consistent basis, to work within the appropriate level of independence

* Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

* Suggests areas for improvement in internal processes along with possible solutions

* Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility

* Applies Quality concepts presented at training during daily activities

* Supports FedEx Office Quality initiatives

EEO Statement

FedEx Office is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, creed, age, sex, gender, physical or mental disability, sexual orientation, gender identity, gender expression, ancestry, pregnancy, perceived pregnancy, medical condition, marital status, familial status, color, religion, uniformed service, veteran status, national origin, genetic information, or any other characteristic protected under local state or federal law.

We are committed to providing a safe and healthy environment for our Team Members and customers. All candidates offered employment are required to meet the FedEx Office employment qualifications applicable at the time of hiring, including a post offer drug screen which must be completed within 2 business days of any conditional offer of employment.

If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at .