Customer Service Agent

New England Air Solutions
Oct 16, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Job Description:

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. ResponsibilitiesEffectively manage large amounts of incoming callsGenerate sales leadsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/team sales targets and call handling quotasHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers We look forward to hearing from you. Please send us your resume. Or call out HR department at .

Company Description:

New England Air Solutions is a factory outlet for Rexair. We distribute air purification equipment thats helps people with breathing issues. Company is based out of Troy, Michigan and has been in business since 1936. We currently have locations in over 90 countries worldwide.