Crop Insurance Operations Associate/ Agent

Farm Credit East, ACA
Oct 16, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
*Description/Job Summary*

This position is accountable for the effective technical support of the regional agents crop insurance functions, including documentation, policy analysis, policy underwriting, and customer relations.

The incumbent exercises significant authority and independent judgment in carrying out the above duties. All of the above actions are taken within RMA, FCA, Bank and Association regulations and policies.

The incumbent serves as a crop insurance documentation specialist, assisting agents in preparing the insurance package for presentation and completes documentation of the insurance file following the submission for underwriting approval. Additional responsibilities include policy document review to assure compliance with crop insurance policy and procedures.


Number of MPCI policies approx. 2,500

MPCI annual premiums approx. $32,000,000


1. Provides effective support to field agents through:

* Timely and accurate key entry of crop insurance documents according to policy and procedure and within strict deadlines; maintenance of policy files both paper and electronic. Maintains electronic or written copies of all critical correspondence

* Assisting agents with customer mailings and letters, PowerPoint presentations and meeting reservations. Works within multiple insurance systems accurately according to established policies and procedures.

* Provide outstanding customer service to both internal and external customers to maintain strong customer relationships; achieved through strong understanding of crop insurance policy.

* Answering "800 phone number calls and providing prompt and professional service to customer s questions. It is expected that 75% of the customer s questions would be answered w/o needing to involve the agent.

2. Contributes to a satisfactory corporate image for excellence, and good customer relations, through the delivery of fair, prompt, and high quality service.

3. Assists Crop Growers, LLP team and its stakeholders in meeting its goals and objectives through effective teamwork and cooperation. Promotes open and constructive communications.

*Required Education*

A 2 or 4 year degree with emphasis on business administration, or a related field. Experience in an insurance agency desired with general knowledge of agriculture. New York State property and casualty license desired, but not required at hire, must be obtained within first year of employment. Strong communication, computer, and organization skills preferred. eca445ab805