Host/Hostess U-Westchester Medical Center

Sodexo Inc.
Oct 15, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
*Description/Job Summary*

Monitor dining rooms for seating availability, service, safety, and well-being of customers. Update point-of-sale system menus as required. Ensure staff is working together. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Set up workstations with all necessary supplies. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each customer has a napkin, clean silverware, and any other item that is part of the standard place setting. Communicate current menu items and daily specials to customers. Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.

Develop client rapport and promote partnership value with clients by fulfilling contractual obligations, seeking client feedback, and responding to client requests. Report accidents, injuries, and unsafe work conditions to manager/supervisor; complete safety training and certifications. Follow all company policies and procedures (e.g., safety and security, food handling); ensure uniform/dress code and personal appearance are clean and professional; maintain confidentiality of proprietary information; support workplace diversity initiatives. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality, cleaning, and maintenance expectations and standards; work with customer to ensure satisfaction. Assure proper inventory levels; participate in structured meetings with others.

*Required Skills*

Client Relations

* Fulfill contractual obligations to the client.

* Develop client rapport and promote partnership value by seeking client feedback and responding to client requests.

* Maintain client satisfaction at a level that ensures account retention.

* Participate in client relations training.

* Probe for potential problems and apprise manager of status on resolution of problems or issues, using appropriate Sodexo resources when necessary.

* Develop action plan to meet needs of client based on customer and/or client feedback.

* Provide value-added services and resources to the client.


* Handle or store hazardous materials or waste according to federal, state, and local regulations as well as Sodexo standards.

* Follow proper food handling procedures.

* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

* Manage accident situations to ensure safety and comfort of customers, including waiting for police and security at the scene of an accident, refraining from admitting liability or making a statement at an accident.

* Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

* Maintain required OSHA reports.

* Participate on and support departmental health/safety committees.

* Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

* Complete appropriate safety training and certifications to perform work tasks.

* Execute safety program corrective action plan.

* Follow property-specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

* Assist in the response to emergency situations that have public health significance.

* Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

Policies and Procedures

* Follow all federal, state, and local regulations, as well as Sodexo/client policies and procedures (e.g., Quality Assurance, Safety, Operations, Human Resources).

* Ensure uniform/dress code and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

* Protect the privacy and security of customers and coworkers.

* Maintain confidentiality of proprietary materials and information, including maintaining compliance with all Health Insurance Portability and Accountability Act (HIPAA)/Privacy Act regulations.

* Support workplace diversity initiatives.


* Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

* Talk with and listen to other employees to effectively exchange information using clear, appropriate and professional language.

* Exchange information with other employees using electronic devices (e.g., Nextel, pagers, two-way radios, email).

* Provide assistance to coworkers, ensuring that they understand their tasks.

* Communicate with customers with a professional and polite demeanor.

* Answer telephones using appropriate phone etiquette.

Working with Others

* Develop and maintain positive and productive working relationships with other employees.

* Partner with and assist others to promote an environment of teamwork and achieve common goals.

* Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

* Support all coworkers and treat them with dignity and respect.

* Handle sensitive issues with employees and/or customers with tact, respect, diplomacy, and confidentiality.

Quality Assurance/Quality Improvement

* Comply with quality assurance expectations and standards.

* Compare accuracy of product deliveries/invoices against original orders.

* Ensure compliance with Sodexo Quality Assurance (QA)/Quality Improvement (QI) standards.

* Monitor the performance of others to ensure adherence to quality expectations and standards.

* Monitor and enforce quality assurance policies and procedures (e.g., client, Sodexo, unit-specific).

* Work with customer to ensure satisfaction in such areas as quality, service, and problem resolution.

* Evaluate existing processes to identify new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and cost-savings.


* Conduct and participate in structured meetings with others, including employees, project teams, etc.

* Assure proper inventory and restock as needed.

* Ensure that team members have sufficient equipment or material resources to perform their jobs and meet goals and deadlines.

* Maintain clean and clutter-free work space, including public areas.

* Coordinate activities of workers engaged in cleaning and maintaining premises.

Physical Tasks

* Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

* Move through narrow, confined, or elevated spaces.

* Move over sloping, uneven, or slippery surfaces.

* Move up and down stairs and/or service ramps.

* Move, lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance.

* Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

* Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

* Stand, sit, or walk for an extended period of time or for an entire work shift.

General Food Services

* Inspect storage areas for organization, use of First In First Out (FIFO), and cleanliness, and rectify any deficiencies.

* Maintain cleanliness of work areas and serving areas throughout the day, practicing clean-as-you-go procedures.

* Complete work orders for maintenance repairs and submit to Maintenance, or contact Maintenance directly for urgent repairs.

* Notify management of maintenance repair issues.

* Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies.

* Monitor dining rooms for seating availability, service, safety, and well-being of customers.

* Document any and all customer and employee incidents/accidents for management follow up.

* Report any employee, customer, and/or vendor incidents and accidents to management and Security at the time of the incident and/or accident.

* Assist own and other departments when needed to ensure optimum service to customers.

* Follow key policies, including checking out and returning keys to appropriate departments.

* Follow appropriate procedures for serving alcohol (e.g., TIPs - Training for Intervention Procedures, CARE - Control Alcohol Risks Effectively).

* Ensure that coolers, freezers, bread drawers, and steamwells (e.g., gravy, soup) are set at the correct temperatures and labeled, and record equipment and food temperatures on HACCP chart.

* Ensure that coffee makers, bread drawers, toasters, and/or steam tables are turned on/off at the appropriate times.

* Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

* Follows all Sodexo safety requirements within assigned area of responsibility, as well as all local, state, and federal regulations.

* Organize cleaning chemicals and supplies and keep them separate from food products.
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