Delivery Specialist - Entry Level (Grads or exp with Economic / Busine

Aon Corporation
Oct 14, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Job Description

Aon Is Looking For a Delivery Specialist

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Large Market business group within Aon Hewitt. This early career role is an ideal opportunity for first time job changers or candidates who have already graduated from college (June 2016 and prior).

Please note the start date for this role is January 16th, 2017.

Your Impact As A Delivery Specialist

Job Responsibilities:

Business Delivery Specialists (DS) will engage with clients, other internal team members and vendors to execute on activities to serve our clients and their employees. DSs will be focused on daily operational processes required to deliver services to our client(s), while tracking and improving upon our operational metrics. This may include engaging in client projects, supporting project requirements development, testing and deployment of new functionality. Each DS will be aligned to a specific team or teams within Aon Hewitt that administers human resources, health care, payroll and/or retirement programs for a client. DSs will have a unique opportunity early in their careers to interact with our clients' employees. This experience allows our DSs to build a strong line of sight to the end user experience. Additional opportunities may include skill development in system testing, project management, vendor management, and client communications.


* Support end to end client service delivery for Health and Welfare, Defined Benefits or Defined Contributions.

* Independently handle complex tasks such as client escalations, report analysis, and communication to key stakeholders

* Manage projects, coordinating with clients, third parties, and other Aon Hewitt services

* Build personal domain, plan, and regulatory knowledge through formal learning and on the job learning experiences

* Consult and coordinate with Customer Service and other Shared Services

* Participate in internal client acceptance testing and integration testing

* Develop client acceptance test plans and support the client testing experience

* Review and sign off on escalated Benefits Operations Administration (BOA) deliverables to ensure ongoing adherence to standard operating procedures and overall quality of the deliverables

* Provide coaching and development of BOAs to create a culture of continuous improvement

* Documents change orders and changes to plan requirements

* Ensure SOPs for processing are up to date and match requirements

* Write and maintain queries

* Calculate service-related metrics and identify process improvement opportunities


You Bring Knowledge and Expertise

Required Experience:

* Strong written and verbal communication skills including presentation skills

* Strong problem solving and analytical skills

* Business/financial acumen

* Strong listening and interpersonal skills

* Strong organization skills with the ability to multi-task and drive and prioritize own work

* Prioritization of BOA work

* Skilled at properly researching, identifying, and documenting issues

* Strong attention to detail

* Effective working in a team environment

* General knowledge of administrative systems and processes

* Strong understanding of the TBA System and it's interactions

* Understanding of shared services, Customer Service, etc., and interactions with TBA team

* Familiarity with all components of service delivery related to Health and Welfare domain.

* Ability to execute key operations management routines and identify enhancement opportunities

* Effective use of basic business productivity tools and Microsoft applications

* Working knowledge of benefits related laws and regulations

* Familiarity with Aon Hewitt Best Practices

* Possesses advanced analytical, technical and problem-solving skills and abilities.


* Bachelor's degree (in a business context preferred) or equivalent work experience required.

We offer you

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Our Colleague Experience:

From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Careers

About Aon:

Aon plc (NYSE:AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Our more than 72,000 colleagues worldwide empower results for clients in over 120 countries with innovative and effective risk and people solutions and through industry-leading global resources and technical expertise. .

Job number:

Category: Operations and Tech Services Group

Location: United States, CT, Norwalk