Customer Service Representatives

Toyota of Wallingford
Oct 12, 2016
Oct 26, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Job Description:

Customer Service Representative

Toyota of Wallingford is in search of a Customer Service Representative to assist our BDC (Business Development Department) in creating appointments by utilizing both phone and internet strategies.

If you have exceptional communication skills, excel in customer service, and have a pleasant phone voice we want to hear from you. Prior automotive BDC/Internet sales experience or telemarketing is a real plus but we will train the right candidate! We have found that the best customer service representatives have experience in food service, hospitality, telemarketers, and former military.

This is a vital and high accountability position within our organization that will focus on customer service and appointment generation in our Business Development Call Center.

Job Requirements

Self-starter, motivated and confident

Great communication skills both in person and over the phone and via email

Solid computer aptitude/skills

The ability to multi-task

Proven ability to exceed our daily outbound calls requirement

Proven ability to set and confirm appointments

Solid ability to maintain better than average set to show ratios

Proven phone handling skills in a fast paced environment

Ability and desire to learn and excel

We are a family owned and operated dealership with a great reputation. We have high standards for customer satisfaction and service. Our employees are the one that make the difference and have lead us to becoming an award winning dealership including, Presidents Award Winner, CT DealerRater Dealer of the Year as well as the DealerRater Consumer Satisfaction Award for 2015. We pride ourselves in delivering a WOW experience!


Salary plus commission based on experience level & successful track record

Great show/sold bonus structure

Paid training

Medical, 401K

Huge advertising budget that drive traffic