Captioncall LLC
New Haven
Oct 10, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time

The CaptionCall Installer/Trainer will be a promoter for the CaptionCall phone and service within an assigned geographic territory. The Installer/Trainer will be responsible for installing CaptionCall phones, training customers on the features and benefits, finding lead sources and creating referrals for the phone and service.

Essential Duties and Responsibilities:

* Install and troubleshoot CaptionCall phones

* Courteously train customers on how to use the phone and its features

* Promote the CaptionCall service

* Create lead generation activities and generate referrals

* Attend and participate in trade shows and other corporate events as assigned

* Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business

* Recruit and refer potential Installer/Trainer candidates to aid and support local installations and events

* Complete service calls as assigned

* Complete required reports and submit invoices and feedback on customer interactions

* Retrieve and clean phones of former customers

* Maintain adequate inventory of equipment and supplies in order to service customers

* Adapt to new responsibilities as necessary

Education, Experience and/or Skills Required:

* High school diploma or equivalent

* Basic computer knowledge and experience

Education, Experience and/or Skills Preferred:

* Sales experience

* Experience working in the hearing health field

* Experience working with senior citizens

Physical and Other Requirements:

* Provide excellent customer service

* Ability to effectively communicate in English through reading, writing, speaking and listening

* Ability to work evenings and weekends as needed

* Ability to drive and travel via air as needed

* Must have a reliable, licensed and insured vehicle available at all times

* Possess and maintain a valid driver license

* Maintain a good driving record

* Ability to tailor to unique needs of individual customers

* Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties.

* Must be able to walk, bend, crawl, kneel, lift and move furniture as needed

* Must be reliable, organized and punctual

* Have a positive attitude

* Be a team player

Equal Employment Opportunity:

CaptionCall is an Equal Opportunity, Affirmative Action Employer

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