Office/Store Support

Home Depot
Oct 10, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Position Purpose:

Associates in Office/Store Support positions are responsible for a variety of functions including administrative services, safety and environmental program compliance, cash management, financial record reporting, pricing regulation compliance, labor and pricing adjustments and maintenance, and theft prevention. They work closely with store management, keeping them informed on compliance or risk issues, scheduling activities, and store operational and financial transaction reports. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific Office/Store Support positions may include: Office Associate, Pricing Associate, Pricing Change Associate, and Schedule Writer.

Major Tasks, Responsibilities & Key Accountabilities:

Ensuring that all accounting transactions are complete and error freeHandling troubleshooting issues quickly, accurately and professionallyFacilitating the maintenance and repair of certain computer system related equipment such as cash registers, scanners, scan guns, monitors, signature capture pads, computer room equipment, store network (LAN) equipment, electronic article surveillance (EAS) equipment, time clocks, phone hardware, store PCs, printers, fax machines and copy machinesOrdering supplies and spare parts for common equipment problemsIdentifying possible product knowledge (PK) training needs for AssociatesBuilding associate scheduling to optimize customer service ratings using the Scheduling system softwareMaintaining associate data in automated system to record associate default department assignments and the days and time they are regularly available to workProducing and interpreting performance graphs from the Labor Management system to review recent scheduling effectiveness on a department by department basisActively monitor and price any unpriced merchandise requiring individual item pricingMonitor and correct signage to accurately display the description of a product and its priceConduct audits to ensure price accuracy of scanners, if available, shelf labels and individual price tagsDrive execution of store safety programs and validate compliance with company standards and policies. Validate environmental compliance to company standardsDrive execution of the Company's internal and external theft and fraud strategy. Identify and process customers and suppliers who commit theft and fraud. Maximize merchandise recoveries. Adhere to all Company policies governing apprehensions. Minimize risk of injuries during apprehensions Nature and Scope:Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surfaceThe warehouse environment can be dusty and noisyDoors are frequently open, causing drafts and interior temperature changesFloors around work area may become slippery during wet weather conditionsMay have to handle merchandise and work with tools with sharp edgesPassing forklifts emit gas fumesTools, supplies and related merchandise may contain hazardous materials

Environmental Job Requirements:


Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors


Typically requires overnight travel less than 10% of the time Minimum Qualifications

Must be eighteen years of age or older

Must be legally permitted to work in the United States

Additional Minimum Qualifications:

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED

Physical Requirements:

Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds)

Additional Qualifications:

Physical Job Requirements

Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items

* Requires the ability to move around the store and maneuver merchandise when necessary

Responding to public address system announcements Preferred Qualifications Knowledge, Skills, Abilities and Competencies:

Attention to Detail: Concentrates for an extended period of time; catches errors before completing assignments; maintains high quality standards for his/her work

Customer Driven: Provides outstanding customer service (to both internal and external customers); follows through on responsibilities to customers; recovers from any errors made and leaves customer satisfied

Gets Things Done: Demonstrates the ability to get results despite a large workload, competing demands and a fast-paced environment

Acts with Integrity: Demonstrates responsible and honest behavior in all Home Depot roles