Commercial Installation Coordinator

Johnson Controls, Inc.
Oct 10, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Job Description:

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit or follow on Twitter.

Position Summary:

Handle a variety of duties and responsibilities including coordination of installations.

Duties and Responsibilities:

* Coordinate schedules for installers technicians

* Confirm appointments by calling the customers

* Order equipment to ensure availability for installations

* Process job closeouts

* Provide all paperwork for jobs from Compass and get all packets/ files ready.

* Provide welcome call to Customer within 48 hours of job being received

* Schedule welcome calls and pre-installation calls

* Advise sales rep via IBT email of the start date - if the date changes IBT email to rep providing update

* Daily updates to IBT and Labor Scheduler.

* Update IBT when job is "touched" (calls, orders, follow-up, etc)

* Moved jobs daily into the labor scheduler.

* Scan jobs to DM ( Compass) upon completion

* Closeout National Account Jobs and process any jobs for cancellation

* Communicate with National Account Coordinators regarding site Readiness, scheduling etc.

* Contact Sales reps to get additional information as required

* Contact Data team when confirmation number is required for non-monitored accounts

Job Qualifications:


* High School Degree or equivalent


* Minimum 2 years related experience