Home Depot
Oct 10, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Position Purpose:

Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. The preferred qualification for a Head Cashier is 1+ years of Cashier experience.

Major Tasks, Responsibilities & Key Accountabilities:

Provides customers with fast service

Follow the standard checkout process to ensure fast checkout

Remove small items from the customer s cart

Invite customers into your lane and meet customers in the aisle when available

Learn to recognize that a line is anything more than one customer checking out and two more waiting

Notify the Head Cashier whenever lines form

Provide customers with friendly service

Offer a friendly greeting, smile and make eye contact with customers

Let customers know you will assist them shortly if helping another customer

Thank each customer by saying, "Thank You for Shopping The Home Depot."

Assess the customer s need for loading assistance, taking into consideration the merchandise being purchased as well as other environmental factors

Give customers your full attention throughout the transaction

Process all transactions

Follow the standard checkout process to ensure accuracy and to prevent shrink

If assigned to Self-Checkout, actively monitor notification messages at the Cashier Station and assess the situation prior to over-riding

Follow SOP regarding cash handling procedures, including Self-Checkout

Monitor all entrances and exits, request proof of payment when necessary

Nature and Scope:

Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface

The warehouse environment can be dusty and noisy

Doors are frequently open, causing drafts and interior temperature changes

Floors around work area may become slippery during wet weather conditions

May have to handle merchandise and work with tools with sharp edges

Passing forklifts emit gas fumes

Tools, supplies and related merchandise may contain hazardous materials

May have to occasionally work outdoors where temperatures and climate can fluctuate

Environmental Job Requirements:


Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors


Typically requires overnight travel less than 10% of the time Minimum Qualifications

Must be eighteen years of age or older

Must be legally permitted to work in the United States

Additional Minimum Qualifications:

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED

Physical Requirements:

Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-50 pounds)

Additional Qualifications:

Physical Job Requirements

Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items

* Requires the ability to move around the store and maneuver merchandise when necessary

Responding to public address system announcements

* Requires listening for customer service calls, personal pages and general information announcements

Walking and Standing

* Requires moving around the store to assist Customers

Identifying and reading reports, tickets and UPC labels

* Requires recognizing, identifying and using merchandise and necessary reports Preferred Qualifications Knowledge, Skills, Abilities and Competencies:

Cashier Skills: Demonstrates ability to quickly and accurately process

transactions. Processes transactions efficiently (Seconds Per

Transaction), minimizes voids/clearance actions, minimizes quantity key

usage, and maximizes scanner usageReturn/Exchange Skills:

Demonstrates ability to efficiently and accurately process returns and

exchange transactionSelf-Checkout Skills: Demonstrates

knowledge of all Self-Checkout procedures. Coaches customers on the use

of Self-Checkout and assists customersCash handling Skills:

Demonstrates knowledge of cash handling policies and

proceduresCustomer Recovery Skills: Handles dissatisfied

customers or customer complaints effectively, defuses negative

situations as appropriate; show diplomacy; guides toward positive

resolution; conveys a sense of competence and effectiveness to