Hallmark Department Manager

The Paper Store
South Windsor
Oct 09, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
The Paper Store is committed to being the premiere destination for all of our customers' gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service. As a Department Manager, you will strive to deliver visual excellence for your department each and every day while providing World Class Service in a fast-paced specialty retail environment.

Job Purpose: Department managers are responsible for overseeing the visual aesthetics of their assigned departments to ensure a seamless and enjoyable customer experience. As a department manager, you will be overseeing the execution and maintenance of merchandising directives and product trainings specific to your department while delivering World Class Service. Along with your visual merchandising manager, you will be responsible for all communication, direction, and delegation related to the physical presentation of your department. Department managers will contribute to the profitability of the store with their merchandising, replenishment and recovery efforts.

Key Responsibilities:

+ Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service

+ Greet and welcome every customer warmly and with enthusiasm

+ Understand customer needs by asking open-ended questions

+ Explain product features and benefits in relation to the customers' needs by providing in-depth product knowledge

+ Suggest additional items to build onto sales by utilizing effective selling techniques

+ Thank the customer sincerely and invite to return and shop with us again

+ Capture accurate and valid customer information at the POS to support company's new customer acquisition strategy

+ Maintain awareness of all current promotions in order to share them with customers and how to process them correctly at the Point of Sale

+ Provide ongoing product and merchandising standards training specific to your department to the entire team

+ Build relationships with customers in order to ensure future visits and establish loyalty

+ Prepare incoming product for the sales floor by following instruction and guidance from the operations manager

+ Work with the visual team to merchandise product in the correct area of the store by adhering to corporate merchandising guidelines and visual standards

+ Review all corporate marketing materials and communications to understand promotion and coupon details, upcoming in-store events, signage placement, etc.

+ Support all sales efforts and initiatives across all business channels in an effort to maximize company sales growth by utilizing the dashboard, participating in sales challenges and daily team meetings

+ Maintain awareness and demonstrate a fundamental knowledge of computers, systems and programs relevant to the position

+ Uphold store maintenance and cleanliness standards

+ Comply with all company policies and procedures

+ Support all sales efforts and initiatives across all business channels in an effort to maximize company sales growth by utilizing the dashboard, participating in sales challenges and daily team meetings

+ Previous experience in specialty retail is preferred

+ Previous leadership work experience is preferred

+ Ability to work a flexible schedule to include nights, weekends, and holidays

+ Exude a professional demeanor and appearance

+ Demonstrate an ability to multi task, while being attentive to customers and remaining flexible to the needs of the business

+ Possess an ability to work well in a team driving atmosphere

+ Ability to work with entire team to deliver daily sales goal initiatives

+ Ability to be mobile on a sales floor for extended periods of time

+ Professional attire, demeanor and appearance required

+ Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques

+ Competitive Salary

+ Medical and Dental plans offered for full time associates

+ 401K retirement plan offered for qualified full time associates

+ Short Term Disability for full time associates

+ Employee Discount

+ Opportunities for growth

ID: 2016-da704b6241ad8cc0efbd18d2fd92