Call Center Representative- HHC MG-Newington

William Backus Hospital
Oct 08, 2016
Oct 19, 2016
Call Centers
Employer Type
Direct Employer
Employment Type
Full Time
As part of a call center team, work through pre-registration office work queues to resolve outstanding questions and finalize registration requirements. Make outbound calls to complete pre-registration requirements for upcoming patient appointments, answer incoming calls from customers/patients in response to messages left, answer inquiries and questions, and provide information.

Responsible for providing outstanding and professional customer service. Answers incoming calls and resolves outstanding pre-registration requirements, including insurance requirements and completion of MSPQ questionnaires. Defines and resolves patient/physician issues/problems, bringing concerns to team lead or manager as necessary. Performs other related duties in support of efficient operations. Perform these functions in accordance with defined individual and workgroup goals and metrics.

Flexibility to service all client groups and other assigned projects, groups, tasks, etc.

* High school diploma or equivalent preferred

2 years of relevant experience in customer service, call center, or medical office highly preferred

Ability to adhere to HIPAA and OSHA policies at all times Ability to provide excellent and efficient customer service Ability to work effectively in a team environment Excellent written and verbal communication skills Multi-lingual highly desirable Ability to adapt quickly in a fast-paced environment Proficient in relevant computer applications Knowledge of medical terminology and insurance requirements preferred