Service Manager

The Paper Store
Oct 08, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
The Paper Store is committed to being the premiere destination for all of our customer's gift giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service. As the Service Coordination Manager, you will strive to deliver a seamless customer experience each and every day by role modeling the World Class Service behaviors while supporting the team in maintaining a visually inspiring shopping environment.

Job Purpose: The Service Coordinator is responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach, effective selling techniques and providing in-depth product knowledge in a fast-paced, specialty retail environment while providing the team with ongoing feedback to improve sales and service. In addition to providing great service, you will be expected to process customer returns and exchanges, perform employee transactions, maintain proper zone coverage and customer service expectations on the sales floor, and open/close the store as directed by management team.

Key Responsibilities:

+ Act as a Paper Store Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service

+ Greet and welcome every customer warmly and with enthusiasm

+ Understand customer needs by asking open-ended questions

+ Explain product features and benefits in relation to the customers' needs by providing in-depth product knowledge

+ Suggest additional items to build onto sales by utilizing effective selling techniques

+ Thank the customer sincerely and invite to return and shop with us again

+ Support all sales efforts and initiatives across all business channels in an effort to maximize company sales growth by utilizing the Dashboard, participating in sales challenges and daily team meetings

+ Capture accurate and valid customer information at the point of sale to support company's new customer acquisition strategy

+ Maintain awareness of all current promotions in order to share them with customers and how to process them correctly at the point of sale

+ Build relationships with customers in order to ensure future visits and establish loyalty

+ Prepare incoming product for the sales floor by following instruction and guidance from the operations manager

+ Work with the visual team to merchandise product by adhering to corporate merchandising guidelines and visual standards

+ Review all corporate marketing materials and communications to understand promotion and coupon details, upcoming in-store events, etc.

+ Maintain awareness and demonstrate a fundamental knowledge of computers, systems and programs relevant to the position

+ Uphold store maintenance and cleanliness standards

+ Comply with all company policies and procedures

+ Previous experience in specialty retail is preferred

+ Previous leadership work experience is preferred

+ Ability to work a flexible schedule to include nights, weekends, and holidays

+ Demonstrate an ability to multitask, while being attentive to customers and remaining flexible to the needs of the business

+ Possess an ability to work well in a team driven atmosphere

+ Ability to work with entire team to deliver daily sales goal initiatives

+ Professional attire, demeanor and appearance required

+ Ability to be mobile on a sales floor for extended periods of time

+ Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques

+ Competitive Salary

+ Medical and Dental plans offered for full time associates

+ 401K retirement plan offered for qualified full time associates

+ Short Term Disability for full time associates

+ Employee Discount

+ Opportunities for growth

ID: 2016-2422

# of Openings: 9 3b3da22aa85961aec6c0702