Technical Service Representative - Fairfield/New Haven, Connecticut

Stryker Corporation
East Hartford
Oct 08, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Act as principal customer contact regarding technical product support and problem resolution. Provide expeditious, timely and courteous handling of all customer questions and requests. Attend surgical cases, providing surgeons and operating room (O.R.) staff information on the technical features and proper use of Stryker orthopaedic instruments and implants.


Provide technical information on the use, application, and available training for products both prior to and during surgical procedures

Document every call/incident (inquiry and complaints) in the database system and prepare reports regarding the product issues that are related to day-to-day activities

Provide pre- and post-procedure support by organizing and inventorying products, instruments, etc

Occasionally deliver kits to and from account

Assist branch operations with returned goods resulting from field service issues

Coordinate testing of returned product for maintenance and evaluation

Handle requests for the return of the products related to stock adjustments and administrative processes, consistent with Company procedures and customer privileges

With the assistance of the Sales Representative, address and/or resolve issues/problems that pertain to products, field application of product, or service to ensure superior account maintenance

Advise and counsel customers on their product needs, as appropriate

Assist customers in purchasing/leasing/consignment of product

Provide assistance to sales representatives and field operations, as dictated by business needs

Maintain product and professional skills competence through training and other available means; participate in continuing education seminars and refresher product/instrumentation trainings on a periodic basis

Effectively identify and troubleshoot instrument-related problems experienced by our customers both during and post-procedure

Interact with various Stryker marketing and product development teams and with customers concerning products and product application

Act as technical liaison with Stryker manufacturing partners