Customer Account Representative

Rent-A-Center Inc.
Oct 08, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
At Rent-A-Center, our business is centered on service and we're passionate about what we do. Our environment is fast-paced and offers ample opportunity to grow and develop, with top-performers entered into training programs to accelerate advancement to management.

As a Customer Account Representative, you would be responsible for:

Maintain accurate records of customer account activity, to include current and past due accounts

Review past due accounts and communicate in person and via phone with the customers to promote timely payments

Collect customer payments on a timely basis and meet daily/weekly collection standards

Complete customer service calls in a timely manner as assigned

Load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise

Deliver merchandise to customer homes in Company provided vehicle as assigned

Install and set up merchandise, and instruct customers on proper use of merchandise

Pick-up merchandise from customer homes as assigned

Greet and assist customers on the sales floor

Obtain new rental orders on the sales floor and over the phone

Complete rental agreements as required

Prospect for new business by telemarketing and distributing print materials

Refurbish merchandise to like new condition

Keep showroom clean and organized, including vacuuming, dusting, and handling household cleaning materials

Keep backroom and all store area neat, clean, and organized, including cleaning restrooms, and taking out trash

Our coworkers also enjoy a total rewards package that includes:

Industry-leading pay ranges for all positions

Sundays off

Paid sick/personal days

10 days paid vacation after one year

Employee discount plan

Great benefits with 401 (k) and company match

Must be at least 19 years of age

High school diploma or GED

Friendly with great communication skills

Excellent customer service skills

Valid state driver's license and good driving record

Must be able to lift and move (push/pull) heavy items and merchandise as needed

Typically works 38-40 hours a week depending on business needs