Assistant Branch Manager III

First Niagara Financial Group
West Haven
Oct 08, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
**Required Skills:**

* High School Diploma or GED required, Associates Degree preferred
* Three years branch banking or retail experience, with previous supervisory experience
* Must successfully register and maintain registration annually with The National Mortgage Licensing System and Registry in compliance with the Secure and Fair Enforcement for Mortgage Licensing (S.A.F.E.) Act
* Strong knowledge of branch operations, audits and teller operations
* Commitment to superior customer service
* Demonstrated sales experience and knowledge of bank products, services, policies and procedures for lending, deposit, investment and insurance products
* Strong leadership and organizational skills
* Strong human relations skills with an emphasis on staff development
* PC knowledge, including a working knowledge of Word and Excel

**Overview: **

The primary function of an Assistant Branch Manager is to be responsible for all branch operations and customer service issues. In addition, this individual will be responsible for supervising and coordinating the activities of the Head Teller and the Relationship Bankers to meet and maintain sales, referral goals and customer service standards. This position requires the individual to adhere to and support First Niagara Bank's Statement of Values.

**Key Responsibilities: **


* Assist in managing overall sales performance of the branch to reach productivity and growth goals
* Maximize our cross-sell efforts with walk-in opportunities
* Convert service requests to sales
* Onboard customers
* Focus on and exhaust proactive sales efforts with existing customers before generating your own initiatives
* Fully leverage available sales tools, prescribed in-branch routines, call lists and best practices to increase sales productivity


* Ensure sales through consistent profiling, cross-sell and follow-up activities
* Document customer interactions, follow-up and sales activities in CRM
* Ensure consistent delivery of our sales model with every customer interaction


* Model a consistent and exceptional customer experience and lead the branch team to achieve customer satisfaction and loyalty targets (Drive to "5")
* Ensure the delivery of exceptional customer service behaviors to create advocacy and earn the right to expand relationships
* Take personal ownership for all customer issues through resolution
* Promote customer referrals between team members and cross-functional business partners when appropriate


* Promote a positive branch environment that: inspires, motivates, challenges, supports and provides recognition for exceptional performance
* Provide quick, informal coaching on observed sales and service behaviors, no formal coaching around sales activities Is expected
* Provide leadership and mentorship to maximize branch operations and efficient office administration


* Lead and supervise the branch's operational and administrative success
* Process and approve (within approved authority) customer transactions according to prescribed policies and procedures
* Responsible for adhering to and ensuring business unit complies with pertinent laws, regulations, First Niagara's Compliance Policy as well as external compliance requirements

EEO/AA Minority/Female/Disability/Veteran
*Requisition Number:* 13240

*Job Title:* Assistant Branch Manager III

*Area of Interest:* Branches

*Department:* West Haven Branch - 714

*Location:* West Haven Branch

*Position Type:* Full Time

*State:* Connecticut

*City:* New Haven West Haven ce261e879eccd08b9483d2