Operations Specialist - Producer Services

Oct 06, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
I. POSITION SUMMARY Using the knowledge of their assigned Operations business organization to make independent, creative, technical/process flow contributions to defining user requirements, user acceptance testing and implementing business-driven solutions. II. PRINCIPAL RESPONSIBILITIES 1. Serves as technical and business process experts for the staff and management of the operations area supported. 2. Formulates and defines business scope and objectives through best practice research and fact-finding, combines with a knowledge of industry, business process and system opportunities. 3. Develops or modifies processes to resolve moderate to complex business issues by working with IT/BA support as necessary; includes analysis and documentation of business and user needs which support project system requirements. 4. Competent to work at a high level of business complexity and understands system options, considers the broader business implications of solutions and anticipates future needs. 5. Supports business requirements gathering and documentation for medium to large scope tasks. In addition, is able to direct and participate in system acceptance testing where necessary that ensures business requirements are met. 6. Has a high level understanding of the data available and can provide analysis to support management reporting and quality control of all processes. 7. Lead small to medium sized projects that may involves processes, systems and workflow. 8. May assist in training and mentoring of other employees. Other duties as assigned. Who is our ideal candidate? Our ideal candidate will be able to assist a Business Analyst in the business process changes that will be taking place within our retirement system enhancement. This individual will be working closely with our IT team so it is highly desirable for this person to have a background in technology system enhancements. • College degree or equivalent work experience • 2 - 4 years prior experience in an environment that requires analytical and communication skills, preferably in commissions • Previous experience in process or system improvement projects. • Proficiency with spreadsheet, Microsoft Access and word processing application At Voya, we have identified the following critical skills which are key to success in our culture: • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. What else can we tell you? Our new facility in Windsor, CT is one of the largest office developments built in the Greater Hartford Area. The site is centrally located, has good highway access and plenty of room for on-site parking. In addition, there is a full-service cafeteria, an on-site fitness facility, and much more. The site is a smoke-free environment and business casual attire is currently the standard In addition to a competitive salary and bonus plan, we offer: Medical and dental coverage for employees, their spouses, children and domestic partners. 401K Savings Plan with a dollar for dollar match for the first 6% of eligible pay, multiple investment options, and immediate eligibility and vesting after 4 years. Paid Time Off (PTO) bank of days for employees to use for any reason; 20 days in first full year of employment, 23 days beginning in the fifth year of employment. Health and dependent care spending accounts available. Company provided life insurance for employees; may purchase additional for self, spouses and children. Company holidays based on the NYSE calendar, jury duty, military leave, bereavement and community service time. Opportunities for professional growth and much more! Voya is an equal opportunity employer and we are committed to maintaining a diverse workforce. Our company has been recognized for many of our diversity practices: Perfect score in the Human Rights Campaign's annual Corporate Equality Index for seven straight years (2007-2014). A World's Most Ethical Company by Ethisphere Institute (2014). Received a Catalyst Award that honors exceptional initiatives from companies that support and advance women in business. Diversity Inc. Noteworthy Top 25 Companies (2011) National Gay and Lesbian Chamber of Commerce, Financial Services Diversity Corporation of the Year, 2011 Job sites have been another target for scammers. You should know: Voya will never ask you to pay a fee to become employed. We also provide all equipment to perform your job. Voya employees are then provided a password-protected site to provide personal information after they begin employment. All of our jobs can be viewed at our career web site at If you feel that you've been a victim of fraud, contact: Your local law enforcement officials. The Federal Trade Commission. ( ). The web site with the job posting in question. . Voya Privacy policy Index Monitor

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