Spa Business Manager

Massage Envy
Oct 06, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Job Description: Spa Manager needed for growing membership massage clinic.

We are looking for:

* Dynamic leaders to join our growing team

* Ability to maintain focus in a fast-paced environment

* Dedication to providing top notch customer service

Reports To: Franchise Owner

Function: Responsible for successful operations of clinic

As a clinic / spa manager, you are the liaison between the franchisee owner and the clinic staff. Day-to-day responsibilities could include hiring and training staff, overseeing membership sales processes, maintaining product inventory, and ensuring great customer service within the clinic. Through your leadership and commitment as a clinic manager, you play a key role in maintaining a strong clinic culture, the foundation of Massage Envy's vision.

Essential Duties:

* Oversee and manage the daily operations of the clinic.

* Responsible for achieving all membership and retail sales goals.

* Manage sales associates and massage therapy and esthetician staff.

* Train, monitor and coach performance of sales associates.

* Responsible for establishing and monitoring staff and therapist work schedules.

* Providing excellent service to members/guests by answering phone calls, setting appointments, greeting members/guests upon arrival and selling memberships.

* Maintain professional, clean and safe clinic environment for employees and members/guests.

* Responsible for generating sales reports.

* Ensures employee work time is properly recorded and payroll is processed in a timely manner.

* Maintains inventory and orders supplies.

* Coordinate with Franchise Owner and implement marketing efforts.


The requirements listed below are representative of the knowledge, skills, and/or ability required for this job.

Education, Skills and Training:

* College education preferred but not required.

* Management, marketing and sales experience in service/retail industry.

* Ability to identify and problem solve, set expectations and goals and delegate.

* Ability to effectively interact with and communicate expectations to staff.

* Able to communicate up-line information to Franchise Owners and Regional Developers.

* Proficiency in generating membership and retail sales goals and interpreting trends in sales reports.

* Excellent trainer and motivator.

* Must adhere to all applicable local and state licensing laws and regulations related to the operation of the business, including the massage therapy and esthetician services.

* Knowledge of and compliance with all labor and employment laws applicable to clinic employees.

* General knowledge of modalities offered by Massage Envy Spa, and understands and believes in the healing benefits of massage therapy and bodywork.

Physical Demands:

* Must be able to interact and communicate effectively with guests, members, staff, regional developers, franchise owners and vendors.

* Must be able to use office equipment including telephones, computers, fax and copier machines.

* Reasonable accommodations are available to individuals with disabilities, upon request, as required by law.

* Regular and reliable attendance, and ability to work flexible days and hours.

Communications and Personal Interactions.

* Must be customer service oriented.

* Must communicate effectively (orally and written) and in a courteous and professional manner on a regular basis with members, guests, staff, regional developers and franchise owners.

* Follows management's policies, procedures and direction.

* Accepts constructive criticism in a positive manner and uses it as a learning tool.

* Satisfactory results of background and reference check is a condition of employment in this position.


Hourly Salary plus commission and bonuses.

Free massages monthly.

401K plan.