Business Account Executive - Yonkers, NY

Spring Mobile
Oct 06, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time

The Spring Mobile Business Account Executive is required to diligently execute the official sales program and all duties described below. The position emphasizes skills in the areas of business generation within established and new accounts. The Business Account Executive's primary role will be to maintain ongoing mutually beneficial relationships with current and prospective business customers. The Business Account Executive is often the first impression that customers have of Spring Mobile; as a result, it is paramount that Business Account Executives uphold at all times the highest standards, the company's mission statement and core values. The Business Account Executive position is a critical role in the company, and requires a well-rounded and determined individual that will take part in the growth of the company.

Core objective: A Spring Mobile Business Account Executive is required to diligently and effectively execute the Sales Program of the company and fulfill the division's goals and objectives.


* Meet or Exceed Sales Goals

* Must work 45+ hours a week

* Prospect for new business accounts meeting or exceeding the following guidelines. Minimum of 5 cold calls per day. Call on 2 existing accounts per day (follow up calls/customer service). Set 2 appointments per day. Attend 1 appointment per day.

* Research and analyze existing business accounts for additional sales and revenue opportunities and account discounts and renewal eligibility

* Report on performance regarding goal setting for weekly and month-to-date GP per opportunity, Subsidies, Attachment Revenue, and Activations

* Manage personal training and learning paths for Apple and complementary solutions.

* Maintain a standards for personal activations and revenue

* Manages complex account issues and resolutions.

* Maintain all account contracts

* Protect the company against fraudulent and harmful activities

* Ensure all customers are assisted in a friendly, prompt, professional and ethical manner

* Prepare monthly performance reports

* Professional approach and demeanor to be able to communicate and interact with key Apple customers and Apple upper management, to include positive attitude, excellent written communication skills, attention to detail, excellent verbal communication skills and ability to be proactive.

* Assists sales organization in providing post-sales support for customer orders.

* Work with Business Systems Engineer to coordinate system design, install, service and training


Decision Making-Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences

Performance Improvement-Focusing and guiding others in accomplishing work objectives by setting performance objectives, providing regular coaching and feedback, creating a learning environment, driving for results, tracking and evaluating performance, and creating relevant performance development plans with others

Delegation and Empowerment-Sharing authority and responsibilities with others to move decision making and accountability downward through the organization; enabling individuals to stretch their capabilities; and accomplishing the business unit's functional priorities


5 or more years of related experience required

Accredited Bachelor's degree with a related field of study required; at least two years of additional related work experience may be considered in substitution


Expert ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members

Proficient relationship building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership

Expert ability to work under demanding time constraints and production goals

Expert project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities

Proficient ability to solve functional problems and deal with a variety of concrete variables in situations where only limited standardization exists

Working knowledge of employee development: talent assessment, competency-based development, motivation and reward

Working ability to effectively recruit, hire, coach, train, develop, retain, and redirect others as needed in order to produce a successful team

Expert ability to model consistently Spring Mobile's commitment to a respectful, diverse, inclusive, and collaborative work environment

Consistently demonstrates a commitment to Spring Mobile policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

Has a sense of urgency in understanding the importance of providing a high level of customer support and satisfaction to Apple's top accounts.

Good working knowledge of Spring Mobile's service, sales and Simply Answers programs to allow the candidate to solve problems quickly.

Uses professional concepts; applies company policies and procedures to resolve a variety of issues.

Champions customer needs. Makes choices and takes educated risks to improve the customer experience, and to support and argue for choices and risks made and taken.

Understands sensitive relationships and underlying politics in customer-facing.


The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit for long periods of time; use hands and fingers to handle small objects, or feel objects or controls; reach and stretch with hands and arms; balance; stoop; kneel and crawl under desks or in confined spaces; talk and hear. The employee must regularly lift and or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, the ability to look at the computer screen for extended periods of time, and the ability to adjust focus.

Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level of the work environment is usually low but some construction tools may be used by the employee or in the immediate vicinity of the employee.

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