Manager, Executive Programs, Councils

The Conference Board
New York
Sep 22, 2016
Oct 21, 2016
Executive Search
Employer Type
Direct Employer
Employment Type
Full Time
Job Board
POSITION SUMMARY The Manager, Executive Programs, Councils is responsible for ensuring that all council members who engage with any of TCB's products and services have a world-class experience. The manager will collaborate closely with multiple departments within the organization to represent the council member point of view. This person will be a true advocate for our members in solving their business issues and providing necessary requirements to enhance our products and services. The manager will be an instrumental part of the council team to help drive an increase in usage of our products and services, and increase the retention rate of the council membership base. REPORTING RELATIONSHIPS Reports to an Associate Director, Executive Programs, Councils PRINCIPAL DIRECT ACTIVITIES Deliver Value to Members: Serve as the trusted point of contact for a portfolio of council membersProactively engage each member to ensure that TCB products and services are being leveraged to maximize the value of each council seat Work with members to develop a success plan that outlines how TCB will be addressing their critical need both immediately and in the future that includes metrics for successResearching and understanding each member's business/individual need to identify new opportunities for content creation and between meeting interactionFacilitate cross-council outreach and benchmarkingIdentify key areas of member interest/pain points and partner with engagement director to address those areasActively advocate for member interests on monthly practice callsAnalyze evaluation data from council meetings, and proactively collaborate with stakeholders to improve the member experienceReport new member-facing issues/wants to the appropriate team at TCBMaintain regular, consistent outreach to members Retention: Identify, track and report on key performance metrics related to member engagement Monitor member engagement trends and execute appropriate action Achieve annual retention goal Know and understand a need for each and every member in your portfolio Attend all council meetings Keep key stakeholders informed of member activity Operations: Manage and optimize the process to track, organize, and solve business issues/hot topicsCollaborate with program director to ensure meeting highlights contain actionable insights (enhanced note-taking, and debriefing after each meeting)Ensure meeting evaluation feedback is addressed, and incorporated into future meeting planningRegularly review and act in accordance with the at-risk member processPerform post-onboarding actions to begin to build relationship with new member (actions/process TBA)Manage meeting budgetMonthly financial reportingPreparation of event materialsCoordinating with logistics manager to ensure council experience is consistent and is within budgetAttendance trackingOn-site execution of eventsMeet all internal and external deadlinesServe on special project teams when needed DESIRED QUALIFICATIONS AND REQUIREMENTS Bachelor's degree requiredMinimum of 5-7 years business experienceStrong oral and written communication skillsAble to learn quickly, handle multiple tasks, and comfortably interact with senior executivesAbility to analyze with strong problem solving strategic thinking skillsStrong time management skills and the ability to prioritize projectsPositive attitude, strong work ethic, and team player mentalityAbility to work cooperatively with various internal departmentsOutstanding organizational skills and attention to detailStrong ability to work and think independentlyAbility to prioritize multiple projects based on changing requirementsAbility to effectively communicate throughout all levels of the organizationAbility to handle adverse and unexpected situations in a composed and professional mannerAbility to adapt to and initiate change in a fast pace & agile environmentAbility to travel 25% of the time.Working knowledge of MS Office Category: Hospitality & Tourism , Keywords: Conferences Director