Customer Service Manager- Statements and Audit Center

Recruiter
Private, Diversified Multinational Enterprise
Location
Stamford
Salary
Competitive
Posted
Aug 13, 2017
Closes
Aug 17, 2017
Industry
Call Centers
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Job Description

Job description Transparent

Title: Manager Customer Service

Reports to: CEO

Direct reports: Statements Call Center, Audit Call Center

Date: June 2017

Purpose of the position

Responsible for the performance of the Customer Service department and a continuous qualitative Customer Service process. Enabling team members to perform at their best and creating alignment within the department.

Responsibilities

1. Management and alignment

Managing the Statements and Audit Call Center team and enable them to perform at their best. Creating alignment in the Customer Service team regarding goals, results and collaboration. Represents the Customer Service department in the management board.

2. Performance management

Responsible for the performance and the results of the Customer Service team. Reaching the drafted targets and desired results.

3. Time management

Setting up deadlines in collaboration with relevant departments and achieving deadlines within the Customer Service department.

4. Process

Execution and improvement of the Statements and Audit Call Center process.

5. Communication

Serve as a link of communication between Statements Call Center, Audit Call Center and the rest of the company.

Quantitative dimensions

Direct influence at Statements and Audit Call Center process

Skills and knowledge

- Minimum HBO/Bachelor level of working and thinking

- Experience in a managing position within a Call Center/Customer Service environment

- Fluent in English

- Experience with Microsoft Office packages

- Excellent communication skills

- Teamplayer

- Flexible