Customer Service Manager- Statements and Audit Center
Job description Transparent
Title: Manager Customer Service
Reports to: CEO
Direct reports: Statements Call Center, Audit Call Center
Date: June 2017
Purpose of the position
Responsible for the performance of the Customer Service department and a continuous qualitative Customer Service process. Enabling team members to perform at their best and creating alignment within the department.
1. Management and alignment
Managing the Statements and Audit Call Center team and enable them to perform at their best. Creating alignment in the Customer Service team regarding goals, results and collaboration. Represents the Customer Service department in the management board.
2. Performance management
Responsible for the performance and the results of the Customer Service team. Reaching the drafted targets and desired results.
3. Time management
Setting up deadlines in collaboration with relevant departments and achieving deadlines within the Customer Service department.
Execution and improvement of the Statements and Audit Call Center process.
Serve as a link of communication between Statements Call Center, Audit Call Center and the rest of the company.
Direct influence at Statements and Audit Call Center process
Skills and knowledge
- Minimum HBO/Bachelor level of working and thinking
- Experience in a managing position within a Call Center/Customer Service environment
- Fluent in English
- Experience with Microsoft Office packages
- Excellent communication skills