Front Desk Agent

The Westport Inn
Aug 13, 2017
Aug 14, 2017
Employer Type
Direct Employer
Employment Type
Full Time

The Westport Inn, a New Castle Hotels & Resorts' managed property, is currently seeking a Front Desk Agent to join our team. Reveal your hospitality skills in the boutique-style hotel when taking the next step in your career. The hotel offers a relaxing, intimate and charming alternative to the chain-style hotels in Westport, CT. Each of our 117 rooms and suites feature natural earth tones, rich textures and deep woods to make our guest feel right at home. Our indoor pool, meeting space, restaurant, and shuttle service welcome our visitors with a blend of sophistication, luxurious comfort, and authentic charm when traveling to Connecticut. Thrive in your career as we team up to provide our guest with an unforgettable experience each and every day.

The main functions of the Front Desk / Guest Service Agent are to check guests into and out of the hotel, and operate the switchboard to ensure efficient communication within, to, and from the hotel. The Front Desk Agent must maintain a welcoming attitude and welcome all service questions and requests. The Guest Services Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests, collecting monies for services rendered during a guest stay, routing all calls appropriately and politely, taking messages accurately, handling fax transmissions appropriately, and for meeting many other guest needs during their stay. .

Physical requirements include the ability to work long hours, perform light work exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, the ability to work under variable temperatures and noise levels. Near Vision - The ability to see details at close range, the ability to bend, stretch, twist or reach with your body and arms, must be able to stand and/or walk for lengthy periods of time without leaning. Must be able to multi task, must possess excellent communication skills; fluency in English required