Connectivity Specialist

Recruiter
Hologic
Location
New York
Salary
Competitive
Posted
Aug 13, 2017
Closes
Aug 15, 2017
Industry
Computer
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Job Board
NYCityWorks.com
Hologic is seeking a full-time Connectivity Specialist to be based in the New York metro area or surrounding areas.
  • Acts as the first point of contact (if available) when a Field Engineer requires assistance with connectivity issue
  • Responsible for quality service of all Hologic products and for customer satisfaction within a generally assigned geographical area
  • Provide technical support for Hologic networked system projects (installations) by interfacing with customer's IS department, Hologic Engineering, Technical Support and Customer Training
  • Responsible for product support, during introduction and evaluation phase of new networked product releases, during major installation and troubleshooting assignments, and for implementation/ debug of custom interfaces at customer sites
  • Provide technical assistance to customer support, application specialists, and field engineers by telephone, remote access, e-mail, and on site visits
  • Support sales efforts by assisting with product demonstrations, clinical evaluations, and trade shows
  • Install, relocate, update, and maintain Hologic networked products in accordance with approved policies/procedures
  • Facilitate communication of connectivity problems/ solutions with other vendors
  • Communicate product reliability issues/ concerns and product improvement suggestions based on field experience to service management
  • Escalate and document product performance or customer satisfaction issues and concerns to management in a thorough and timely fashion
  • Recommend training requirements for Hologic service and support personnel as necessary
  • Works toward increasing FE knowledge of basic connectivity through on site visits for installations and upgrades
  • Perform all other duties as assigned by service management
  • Minimal job requirements of this position may be changed as Hologic products, technology, or this job function evolve
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Acts as the first point of contact (if available) when a Field Engineer requires assistance with connectivity issue
  • Responsible for quality service of all Hologic products and for customer satisfaction within a generally assigned geographical area
  • Provide technical support for Hologic networked system projects (installations) by interfacing with customer's IS department, Hologic Engineering, Technical Support and Customer Training
  • Responsible for product support, during introduction and evaluation phase of new networked product releases, during major installation and troubleshooting assignments, and for implementation/ debug of custom interfaces at customer sites
  • Provide technical assistance to customer support, application specialists, and field engineers by telephone, remote access, e-mail, and on site visits
  • Support sales efforts by assisting with product demonstrations, clinical evaluations, and trade shows
  • Install, relocate, update, and maintain Hologic networked products in accordance with approved policies/procedures
  • Facilitate communication of connectivity problems/ solutions with other vendors
  • Communicate product reliability issues/ concerns and product improvement suggestions based on field experience to service management
  • Escalate and document product performance or customer satisfaction issues and concerns to management in a thorough and timely fashion
  • Recommend training requirements for Hologic service and support personnel as necessary
  • Works toward increasing FE knowledge of basic connectivity through on site visits for installations and upgrades
  • Perform all other duties as assigned by service management
  • Minimal job requirements of this position may be changed as Hologic products, technology, or this job function evolve
Education
  • Position requires an Associate of Science, with an emphasis on advanced computer networking /connectivity or related technical discipline
  • An equivalent blend of education and experience acceptable
  • Four- year degree in a related technical discipline preferred
Experience
  • A minimum of 4 years job experience in the medical equipment services industry is required
  • Knowledge and experience with network system maintenance, workstation support, Ethernet topology, Internet connectivity, and security services required
Specialized Knowledge
  • DICOM , PACS, HL7
Additional Details
  • Active Passport is required
  • Travel Requirements:
    • Travel may be up to or greater than 85>
    • Some international travel may be necessary
Agency and Third Party Recruiter Notice: Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered. Hologic, Inc. is proud to be an Equal Opportunity Employer & VEVRAA Federal Contractor