Member Services Representative (Part Time)

Recruiter
Planet Fitness
Location
Enfield
Salary
Competitive
Posted
Aug 12, 2017
Closes
Sep 09, 2017
Role
Marketing
Industry
Accounting
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Hiring For an ALL YEAR ROUND postion. NOT seasonal or summer only.

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

* Greet members, prospective members and guests, providing exceptional customer service.

* Handle all front desk related activities including:

* Answer phones in a friendly manner and assist callers with a variety of questions.

* Check members into the system.

* New member sign-up.

* Take prospective members on tours.

* Facilitate needed updates to member's accounts.

* Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

* Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

* Customer service background preferred.

* Basic computer proficiency.

* A passion for fitness and health.

* Upbeat and positive attitude!

* Punctuality and reliability is a must.

* Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

* Strong listener with the ability to empathize and problem solve.

* Demonstrate diplomacy in all interactions while using appropriate behavior and language.

* High School diploma/GED equivalent required.

* Must be 18 years of age or older.

Physical Demands

* Continual standing and walking during shift.

* Continual talking in person or on the phone during shift.

* Must be able to occassionally lift up to 50 lbs.

* Will occasionally encounter toxic chemicals during shift.

MUST HAVE OPEN AND FLEXIBLE AVAILABILITY

6-24hrs/per weekPosted by StartWire