Geek Squad Autotech Service Writer

Best Buy
Oct 18, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
What does a Geek Squad Autotech Service Writer do?

Do you pride yourself on being very well organized with a keen attention to detail? Are you a client-focused professional that enjoys helping others learn about cool technology? The Geek Squad Autotech Service Writer provides friendly, fast, and accurate processing of client transactions in the Mobile Installation Bay. The Service Writer develops strong relationships with clients by becoming a trusted advisor and partner and helping to make technology more functional in their lives. Service Writers utilize all relevant tools to drive profitable growth and exceed department and individual goals. The Autotech Service Writer helps to answer questions and resolve client issues.

As a Geek Squad Autotech Service Writer, you will:

* Engages clients using Best Buy Selling Skills while providing fast and friendly processing of all transaction types per SOP.

* Builds rapport with clients and answers questions about estimates/invoices and installation completion timeframes, provides client demonstrations.

* Check In/Out Client vehicles for service.

* Answering phone calls, scheduling appointments, and staging of products for Autotechs.

* Performs other duties as assigned.

What are the Professional Requirements of a Geek Squad Autotech Service Writer?

Basic Qualifications:

* Prior experience in a team environment requiring clear, professional and effective communication

* Prior experience with prioritizing multiple tasks in a team environment

Preferred Qualifications:

* High School Diploma or equivalent

* 3 months experience in retail or customer service