Account Manager - NJ, NY, CT area only

Recruiter
Aetna Inc.
Location
Hartford
Salary
Competitive
Posted
Oct 18, 2016
Closes
Oct 19, 2016
Role
Marketing
Industry
Education
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
POSITION SUMMARY

Develops strong external and internal relationships to achieve customer satisfaction, revenue, membership and earnings objectives for existing customers in assigned business segments, products and geographies.

Fundamental Components:

Develops a mutually rewarding working relationship with various client contacts to ensure renewal of case and retention.

Follows through on outstanding issues to the point of resolution (e.g., claims and administration issues).

Offers creative product and service solutions to address client's evolving needs.

Monitors on an on-going basis client's product lines and services to ensure client's needs are being met.

Executes tactical components of the account teams business plan for each customer.

Collaborates with account team members and functional support areas on more complex product or service issues to ensure clients needs.

Collaborates cross-functionally to identify, implement and monitor the customers service efficiencies, including performance guarantees.

Collaborates with team members on case installation to manage the integration of clients and Aetnas internal organizations, ensuring a smooth installation

BACKGROUND/EXPERIENCE desired:

Clearly understand assigned customers business, strategies and challenges, anticipate changes in customers needs and capitalize on these changes to deliver value

Make regular, proactive outreach to key customer contacts (generally staff level) to ensure Aetna is meeting their needs

Monitor installation and service activities

EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

LICENSES AND CERTIFICATIONS

Insurance/Life, health, Accident and Disability is desired

FUNCTIONAL EXPERIENCES

Functional - Customer Service/Customer Service - Plan Sponsor - Account installation/1-3 Years

Functional - Sales & Service/Account Management/1-3 Years

Functional - Leadership/Act as company spokesperson to external constituents/1-3 Years

REQUIRED SKILLS

General Business/Managing Sales Relationships/ADVANCED

Sales/Knowing Customers/FOUNDATION

Service/Case Administration/FOUNDATION

DESIRED SKILLS

Sales/Selling Products and Services/FOUNDATION

ADDITIONAL JOB INFORMATION

The PLS Account Manager will support an Account Executive(s) with the service strategy and execution for an assigned book of business. Customers will be concentrated in Northeast market (NJ and North). Travel is typically limited to a few 'day trips' per month with additional frequency for certain customers during annual Open Enrollment. Work-at-home will be considered but residence within the service area is required. This is a challenging but dynamic & rewarding position with career advancement opportunity for someone with strong communication and problem solving skill sets.

Insurance license, as required by state law.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Employment Type Regular Career Band Description Professional