Customer service - Customer support

The Wherry Group
Oct 18, 2016
Nov 15, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Job Description:

We are seeking an experienced customer service representative to join our client's team! This is an exciting position requiring strong attention to detail and acute knowledge of tools such as Excel and MS Access. If you are looking for a team environment and want to work with outstanding people then this is the position for you! Job Description The Customer Service Center Data Processing Representative provides support to our base of large aerospace customers in entering data, running test cases, writing instructions and tracking issues. Responsibilities may include all data entry and cross training with specific software providing help desk functions for a variety of teams. Essential Functions Provide premier customer service via phone and e-mail. Data entry and quality checking for accuracy in a variety of data systems. Log action items and search knowledge base for known resolutions Provide a point of contact for customers and the technical teams. Supply information to managers and program leads about issues status, help resolve action items in the proper priority. Requirements Qualifications - Required Ability to work independently and quickly switch between tasks as required Ability to understand technical processes related to mechanical systems and software Knowledge and skills in Microsoft Office, Word, Excel, and Outlook Must be organized and have strong attention to detail Ability to communicate with a diverse clientele and team members Excellent written and interpersonal communication skills Ability to make decisions, set priorities, and work as a team Qualifications - Preferred Experience with complex mechanical systems or manuals Experience in aerospace or a related industry Prior customer service experience in a call center or help desk Advanced skills with Excel, Access Experience with relational databases Physical Demands Must be able to work on a computer for extended periods of time.