Sells hardware, and building products to contractors, builders and homeowners: Advise customers on tools, hardware, and materials needed, and procedure to follow to complete task customer wishes to perform. Inform customers about quality of tools, hardware, lumber and other related materials. Handle telephone calls from customers answering questions about products, inventory and related information. Fluent in English and Spanish is a plus!
Duties will include, but not be limited to:
Sell the maximum output of allotted products at authorized prices, and in accordance with established merchandising plans and policies
Correspond with regular customer contacts and potential customers promoting the sale of Ring's End products
Instruct customers on use of products
Handle instances of consumer dissatisfaction and specific customer complaints fairly, promptly, and effectively, and recommend adjustments to management
Cooperate with the credit department in obtaining customer credit information and aid in collecting delinquent accounts
Provide feedback to marketing/purchasing concerning the market needs for new improved products and services, changes in competitive policies, and strategies relating to products and markets, channels of distribution, advertising and promotion, pricing and sales activity
Assist in evaluating the effectiveness of advertising programs and sales aids
Sell all products at the highest possible published prices utilizing the perceived value concept
Sales positions require exceptional customer service and problem solving skills. Product knowledge is critical as well as awareness to inventory levels. Ability to work computer register and operate keyboard. Answer telephones and respond to customer's needs. Need to perform mathematical functions and make change.