Call Center Representative

Oct 18, 2016
Oct 19, 2016
Call Centers
Employer Type
Direct Employer
Employment Type
Full Time
Kforce has a client that is seeking a Call Center Representative in Norwalk, Connecticut (CT).Summary:Under the general supervision in an outpatient clinic setting, the ideal candidate will handle inbound calls for a 19 multi-specialty practice, patient triage; verify insurance coverage, administrative services and interaction between physicians, staff and patients.Responsibilities:

* Answer multi-telephone lines which include emergency, physician and patient appointment lines

* Act as liaison between patients, answering service, physicians, hospital and various outside sources

* Retrieve messages, follow-through to resolve problems

* Verify insurance coverage by phone and / or websites

* Performs any miscellaneous job-related duties, as needed by the practice

* Knowledge of medical terminology and insurance carriers

* Knowledge of patient care charts and patient histories

* Interviewing skills, able to screen and refer callers to appropriate individual

* Ability to interact with staff, physicians and patients to maintain a smooth workflow in an extremely fast paced environment

* Knowledgeable of all healthcare facility protocols and procedures

* Computer skills necessary to maintain electronic medical records; able to enter and retrieve data from given sources on a personal computer

* Clerical skills and communication principles

* Strong verbal and written communication skills

* Must be detail oriented

* Must be available to work on Saturday on a rotation basis

* Must pass background check and pre-employment drug screen

* Customer Service background preferred

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status*Compensation Type:*Hours*Minimum Compensation:*0.00*Maximum Compensation:*0.00 8c26ad0356c24e9fbe0d29b30a17d2a1