Customer Service Representative (2360-194)

Benefitmall Inc.
White Plains
Oct 18, 2016
Oct 19, 2016
Call Centers
Employer Type
Direct Employer
Employment Type
Full Time
BenefitMall people are the key to our success!

BenefitMall is committed to hiring the very best people. At BenefitMall, we seek to recruit and develop a diverse workforce as part of our business strategy. We seek innovative, creative individuals who are ready for the challenges, responsibilities, and rewards that come with working in a high-energy, fast-paced environment.

BenefitMall is dedicated to:

* Communicating openly and honestly

* Providing competitive compensation and benefits

* Maintaining a safe, healthy work environment

* Encouraging team work, individual growth and development

BenefitMall offers employees the opportunity to choose Benefit plans and programs that meet their individual needs.

The Customer Service Representative ensure a high level of customer satisfaction and exceed the expectation of our customers by providing quality information and superior customer service for a defined scope of issues and post enrollment inquires.

Essential Duties, Responsibilities and Requirements:

* Provides quality information and accurate solutions for a defined scope of customer issues via telephone and email correspondence.

* Maintains 100% of available phone time and/or electronic service goals every day, in accordance with current standards and as directed by management.

* Determines when customer issues need to be escalated, and uses appropriate channels to timely resolution.

* Provides quality customer service for issues regarding employee enrolment changes, ID card status, and effective date inquires.

* Provides information to brokers or agents on ID, password and address change requests.

* Keeps up to date on all Company's policies and promotional offerings.

* Actively participates in regular team meetings, providing input to contribute to the team's overall success in achieving customer satisfaction

* Additional projects as assigned

* Physical requirements include sitting, frequently speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling and the ability to lift up to 25lbs.

* Occasional long, irregular hours.

Required Skills

* Possess a good understanding of HIPAA laws and guidelines.

* Knowledge of Microsoft Office, specifically Excel, Word, and Outlook Exchange; proficient in Internet Explorer.

* Communicate effectively with all levels of internal and external personnel, both verbally and in writing.

* Ability to read, analyze and interpret Explanation of Benefits (EOB).

* Read, comprehend, and interpret underwriting procedures, requirements, regulations, and contracts.

* Maintain complete confidentiality of information.

* Determine when problems should be escalated.

* Work in and contribute to a positive team environment.

* Complete tasks on time while managing multiple tasks simultaneously.

Required Experience

* High School diploma or equivalent, with a minimum of two (2) years experience in Call Center/Customer Service environment in the healthcare/insurance field.

* Working knowledge of medical conditions/terminology and insurance products.

* Prior experience dealing with multiple customer service issues.