Customer Service Representative

Advance Healthcare Jobs
Oct 18, 2016
Oct 19, 2016
Call Centers
Employer Type
Direct Employer
Employment Type
Full Time
Customer Service Representative

Customer Service Representative Location: Tarrytown, NY Salary: $15-$17 per hour Experience: 0.0 year(s) Job Type: Temporary / Consulting Job ID: U

About the Opportunity

A respected healthcare organization located in Tarrytown, NY is actively seeking a professional and patient-oriented individual for a promising opportunity on their staff as a Customer Service Representative. In this role, the Customer Service Representative will represent the Customer Care Center (CCC) at project meetings, providing updates to the representatives and leadership team and documenting changes for future reference.

Company Description

Healthcare Organization

Job Description

The Customer Service Representative:

* Maintains operational procedures and product documentation as a reference for the department

* Develops and documents talking points for representatives

* Assists Supervisors and Representatives in handling member concerns, issues and complaints

* Provides daily communications with pertinent information

* Tracks changes related to benefit changes, product updates and open enrollment

* Focuses on topics impacting CCC front line staff

* Assists vendors in handling member concerns, issues and complaints

* Configures Benefits Display for new products and product updates

* Performs other duties as assigned

Required Skills

* High School Diploma

* 1 year of customer service experience

* Understands the appropriate etiquette and demands of a call center environment and acts accordingly

* Proficiency in Microsoft Office, including Excel, Word, Access and Lotus Notes

* Polished and professional demeanor

* Ability to multitask

* Business Analysis Knowledge

* Exceptional communication skills

* Strong attention to detail

Desired Skills

* Experience working in a Managed Care/Health Insurance call center

* Working knowledge of Managed Care/Health Insurance concepts and regulations