Grocery Associate

Natural Markets Food Group
Oct 18, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Mrs. Green's Natural Market is a neighborhood store, passionately committed to clean, naturalfoods. Dedicated to health and sustainability. Devoted to customers who care deeply about the foods they eat. From the way we source fresh, locally grown products and champion recycling and sustainability efforts. From our neighborly attitude to our absolute unwavering goal of being the best source for the freshest, organic produce around. To our commitment to providing the absolute best, most natural products possible and clean, healthy food that's preservative free.

Associates are responsible for providing excellent customer service by satisfying each customer's need, exceeding their expectations and ensuring that customers have a warm and friendly shopping experience throughout the store. In addition they share their product knowledge and enthusiasm with our customers by answering any questions, assisting with product suggestions, educating and walking them to products. This role is critical to delivering a shopping experience for the customers that is way above their expectations.


Customer Service:

* Responsible for providing excellent customer service while demonstrating a passion for food.

* Demonstrate an overall knowledge of programs and operations within the department.

* Respond positively to customer's inquiries and assists customers with purchases, information and product selection.

* Greet customer; establish eye contact with customers.

* Speak to customers in a respectful manner and maintain patience in addressing customer concerns.

* Scan products, process credit cards and cash, balance cash registers.

* Document all void transactions, refunds and change requests, record and report Point of Sale discrepancies, identify counterfeit money.

* Deliver impeccable customer experience through service and in-stock conditions.


* Grocery associate is responsible for the proper stocking and rotation of products to ensure fresh, high quality offerings.

* Responsible for proper inventory control to maximize product freshness and availability

* Associate answers questions from customers about products, and helps increase sales by handling out food samples, and by recommending additional items to customers.

* Ensure that work area is neat and clean, and products are at proper safe levels.

Team Work:

* Arrive to work on time and ready to work at the start of their shift.

* Be friendly, courteous and respectful of fellow team members - have a positive attitude.

* Discover ways to improve processes.

* Seek out new assignments and responsibilities.