Field Service Representative - Hartford

The Nielsen Company
Oct 17, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Our Field Representative position provides the opportunity to combine technical aptitude with outstanding people skills while working a non-traditional schedule including evenings and weekend hours. Managing a geographic assignment of numerous Nielsen households, Field Reps will build and maintain relationships with Nielsen families while coaching all family members on how to use our equipment and ensuring ongoing family participation and customer service. Field Reps install, maintain and troubleshoot proprietary hardware and software in our sample homes to capture three screen audience measurements - Mobile, Online, and TV. Position requires bending and lifting television sets.

Job responsibilities include:

Establish and maintain long term relationships from randomly selected Panel Members.
Responsible for prioritizing, scheduling, and completing all work following established policy and guidelines in an assigned territory.
Responsible for maintaining work assignments to meet various Nielsen objectives and performance goals including Market and Sample commitments, contractual requirements, quality standards, policy and procedural requirements, and customer satisfaction.
Responsible for accurately collecting and reporting Panel demographics and audience information using Nielsen proprietary software.
Responsible for diagnosing and troubleshooting data / equipment and taking necessary corrective action to collect and retrieve accurate audience data.
Ensure collection and transmission equipment is properly installed and configured in Nielsen Panels to transmit necessary audience data.
Maintains company assets following Field policy including in-home networking software and equipment, company car, laptop, and company expense account.
Educates and coaches Panel members on operation and usage of Nielsen equipment to ensure optimum performance results.
Coaches each Panel member regarding security procedures and expected participation responsibilities to protect the integrity of the Nielsen sample.
Must use negotiation skills to gain and maintain cooperation of Panel members, solicit additional participation in Nielsen samples, such as PC measurement, portable video, and others.
Must use negotiation skills to work with phone, voice, data, and content providers

This unique position with Nielsen Media Research offers the following???

Work from home office
Non-traditional schedule including evenings and weekend hours
Company car (Insurance/Gas/Maintenance Included)
Comprehensive benefits package effective the first day of employment (Medical/Dental/Vision/401k)
Laptop computer and handheld device used to communicate with online database for testing, receiving and closing job tasks
6 weeks paid training program near Tampa, Florida - temporary lodging and transportation provided
Compensation package with a base salary of $36,400, $3,000 regional pay differential plus quarterly incentives/bonuses based on performance and paid overtime

The successful candidate will possess the following qualities:

Previous experience with consumer electronics
Software systems aptitude and networking knowledge
Superior customer service skills with the ability to coach family members of all ages
Strong negotiation skills to gain and maintain cooperation of Panel members
Computer skills including Windows based PC proficiency
Excellent organizational/time management skills
Experience working with minimal supervision
Bachelor's degree in any discipline preferred.
Technical diploma, Certificate of Completion, Associates degree or military experience is a plus.
High School diploma required.
Valid driver's license required
Bilingual skills a plus


Nielsen is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen's Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content - video, audio and text - is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry's only global view of retail performance measurement. By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance.

Nielsen, an S&P 500 company (NYSE: NLSN), has operations in over 100 countries that cover more than 90% of the world's population. Nielsen prides itself on being a place where employees can be themselves, make a difference, and grow their careers with the company. It has been named one of the "Top 50 Companies for Diversity" by DiversityInc for three years running and was selected as one of the "Top 35 Companies for Leaders who want Flexibility" by FlexJobs. For more information visit

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. 0a4f4d85cc45416cbc85ce0932c2b0fb