Seasonal Customer Service REP

Oct 17, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Kforce has a client in Harrison, NY that is looking for full time Seasonal Customer Service Representatives to work October through April. Hours will include weekends and evenings.Overview:This is a primary contact role for customer requests regarding all Customer Service processes, procedures, and information, including, but not limited to: order taking, product delivery, pricing, terminal access, billing, credit, and other customer-related requests for information on products and services. The ideal candidate will serve as liaison between customers and support personnel. This position requires the ability to quickly and effectively reconcile issues or problems and answer all inquiries. In addition, the Customer Service Representative tracks activities to help identify recurring customer needs in an effort to improve the processes and better serve customers.Duties:

* Serve as member of the Customer Service team responsible for answering customer calls related to energy marketing and delivery

* Conduct all interactions in a professionally positive tone

* Directly or indirectly reconcile basic issues or problems and answer inquiries about products, services or order status, conduct research, and coordinate with other internal departments as necessary

* Maintain customer account data and record and track customer inquiries within the appropriate system(s)

* Maintain process documentation

* Participate in projects as required

* Provide backup coverage as required

* Participate in ongoing Customer Service training to ensure adequate systems expertise, expedient training of new personnel, and improvement of general skills

* Other duties as required

* Associates degree preferred, 1 - 2 years related experience

* Excellent verbal and written communication skills, English and Spanish language fluency required

* Computer skills, including strong knowledge of Microsoft Word, Excel, and Internet Browsers

* Familiarity with customer-centric databases preferred (e.g., Solarc, Finesse, JDE, Pricelink, SalesForce, Fleetnet and Voyager, etc)

* Ability to work well with others, multi-task, organize workload, and perform under pressure in a fast-paced environment

* Ability to problem solve and conduct research for customer inquiries

* Exercise sound judgment when directing customer referrals to others, following up as needed to ensure resolution

* Basic knowledge of ergonomic principles

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.*Compensation Type:*Years 867f3aeba20a4a8db1762af17f040a3e