Customer Service Representative

Recruiter
outlet by lia sophia
Location
New York
Salary
Competitive
Posted
Oct 16, 2016
Closes
Oct 30, 2016
Industry
Accounting
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Job Board
NYCityWorks.com
Summary
Looking for a temporary with the possibility of permanent to work 20-30 hours to start with 40 hours during holidays. Responsible for promptly interacting with clients, assisting with complaints, orders, errors, billing, cancellations, and other inquiries.

Primary Responsibilities
• Resolve customer complains via email and chat.
• Assist with placement of orders, returns, refunds, and exchanges.
• Advise on company information
• Answer questions about warranties and terms of sale.
• Inform clients of deals and promotions
• Upsell
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Manage and create customer accounts.
• Answer product questions

Education and Experience
• High school diploma, general education degree or equivalent
• knowledge of customer service principles and practices
• knowledge of web applications
• ability to type

Key Competencies
• interpersonal skills
• communication skills - verbal and written
• problem analysis and problem-solving
• attention to detail and accuracy
• data collection and ordering
• customer service orientation