Assistant General Manager/Front Office Manager

Paramount Hotel Group
New Haven
Oct 16, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Job Description:

PARAMOUNT HOTEL GROUP POSITION DESCRIPTION Position Title: Assistant General Manager Supervisor: General Manager Basic Function: Assists the General Manager in directing the operations of the property ensuring the highest levels of guest and associate satisfaction while maximizing profitability and efficiency. Specific emphasis is placed on overseeing the rooms division of property operations day to day. Positions Supervised:Reservations ManagerGuest Services ManagerGuest Services SupervisorGuest Services Representative(s)Property ControllerExecutive HousekeeperChief Engineer/Director of MaintenanceVan DriversBell StaffSecurity Essential Duties:Directs the operations of the Front Office; oversees or participates in the hiring, training, scheduling, and management of all Guest Services associates.Assists in the development of the annual hotel operating budget and Annual Marketing Plan.Participates in monitoring monthly implementation and analysis.Participates in regular property inspections and assists the General Manager in the maintenance of quality standards for proper guest room cleanliness, function room setups, public room setups and maintenance of all facilities.Inspects the property regularly and implements action to ensure the safety and comfort of guests and associates from fire, injury, or illness due to unsafe or unsanitary conditions.Assists the General Manager in the control of cash deposits and the property safe. Ensures that the safe count is accurate and addresses change requests as needed.Ensures guest satisfaction by responding to guest requests, resolving guest complaints, and greeting in-house guests.Fills in for the General Manager during his/her absence.Assists the General Manager in the preparation of all required reports and paperwork, ensuring that reports for the Home Office are completed accurately and submitted on a timely basis.Maintains and balances the Innkeepers Account.Interfaces with all department managers troubleshooting any potential problems and assisting as needed in the overall operations of the hotel. Other Duties:Participates in Sales and Yield Management meetings offering ideas to enhance sales efforts.Assists the Director of Sales in soliciting new accounts.Performs other duties as assigned by management. Essential Requirements:High School diplomaMinimum of 4-5 years of hotel experience working in a number of different departments within the hotel.Minimum of 2 years experience supervising a staff within a hotel property.In-depth knowledge of Front Desk and Reservations systems and procedures.Mature, responsible person able to assume General Manager's responsibilities and accountability in the absence of the General Manager.Excellent interpersonal and communication skills--both written and verbal.Requires bending, stooping, kneeling, climbing, reaching, standing, walking, sitting, fingering, grasping, repetitive motions. Other Requirements:Must be able to represent the hotel, Paramount Hotel Group, LLC and the franchise favorably to guests and the community.Associate degree in hotel management is preferred.Basic knowledge of word processing and spreadsheet programs. Training Needs:Supervisory skills training.Training in sales, budgeting, and forecasting.Cross training in the Food and Beverage department to enable future career growth within a full service property.Training in providing quality guest service.

Company Description:

PHG is uniquely positioned in the U.S. lodging industry, not only as a premier management company but as a vertical organization focused on providing comprehensive ownership services. Comprised of three operating companies, Paramount' s business model is optimally structured to focus on the needs of today's hotel owners including private equity funds, REITs, hedge funds, developers, investment banks, lenders and loan servicers.