Customer Service Logistics Coordinator

Arcadia Architectural Products
Oct 16, 2016
Nov 13, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Job Description:

PLEASE NOTE THE FOLLOWING REGARDING THIS POSITION Salary Range ( based on experience/qualifications) - $ 40-55,000 per year This job is based in Stamford, CT but we are planning to relocate shortly due to expansion - Relocation will be within 10-20 miles of Stamford, CT ( i.e. Mt Vernon, NY or New Rochelle , NY or Norwalk CT or Bridgeport CT or Trumbull CT or Stratford CT for example ) Medical Benefits, 401k, Year End Bonus ( performance Based ) --------------------------------------------------------------------------------------------------------------------------------- This position entails the following responsibilities: -Enter all new orders into our Job Track System and prepare work orders for assignment to production -Prepare purchase orders to vendors for material needs for new orders -Maintain a line of communication with the customer to keep them updated -Answer all concerns, questions that customers may have about their current orders -Expedite and track all orders in production to ensure delivery due dates are met. -Advise customers in advance in the event of job delays and revised shipment due dates -Once orders are complete, ensure they are 100% ready to be shipped or picked up and advise customers in advance accordingly -Ensure all orders are " credit cleared " prior to leaving the factory -Schedule transportation, prepare pack lists and bill of ladings for all orders being shipped out -Advise customers of all shipment details once orders leave the factory -Invoice all orders properly as they are shipped or picked up -Handle any customer queries as they relate to shipments, orders , etc. -Manage all aspects of customer service and vendor relations

Company Description:

The Arcadia Inc group of companies is a nationally recognized premier manufacturer of aluminum entrance and fenestration products including but not limited to store front entrance systems, entry doors , curtain wall, window wall and ribbon wall systems, sliding windows and doors, bi-fold doors, hinged swing terrace doors, hinged casement, awning and hopper windows as well as steel windows and custom wood window and door packages. We partner with and provide the design community with unique window and door solutions. Our product quality and innovation are driven by the collaborative relationships w ehave forged with leading architects, designers and builders. We have facilities throughout the western US as well as a facility on the east coast - The position we are advertising will be in our east coast facility in Stamford, CT - ( see note above about our relocation plans )

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